Client Service Trainee at Incubeta

Client Service Trainee

• Location: Lisbon, Portugal
• Department: Client Team
• Job Type: Full-Time / Part-Time

About Incubeta:

Incubeta is a digital marketing consultancy with a focus on technology, data, and people. Our specialists build solutions that embrace the power of technology, the truth of data, and a spark of human creativity. We help advertisers, agencies and publishers get the most from digital for their business.

As Google’s most experienced EMEA Sales Partner we have overseen hundreds of deployments across the Google Marketing Platform. We do this by addressing ad tech infrastructure, data management, integration, and media management and provide clients with relevant and up-to-date digital marketing services and consultancy.

Established in 2001, with offices in 18 countries, we are part of the Incubeta group. A global partnership of leading digital technology, media, and creative specialists. Together, we are experts in end-to-end digital advertising services and media solutions.

Role summary:

Are you the Client Service Trainee we are looking for? Are you passionate about technology and how it can shape the online advertising industry & ecosystem to the benefit of our customers?

We are looking for a highly motivated and enthusiastic individual with a passion for delivering exceptional client experiences. Eager to learn the fundamentals of client relationship management and contribute to a team dedicated to customer success. A quick learner committed to developing the skills necessary to resolve issues efficiently and build lasting client loyalty.

Join our team in Portugal, Lisbon and help us to grow the client service by revolutionizing digital analytics within the Southern Europe market!

We are looking for a curious Client Service Trainee and detail-oriented individual aiming to build a career in client services. Focused on learning how to manage client inquiries, provide effective support, and utilize Digital tools to ensure client satisfaction.

Core Responsibilities and Daily Duties
While you are learning, you will be given tasks that grow in complexity over time. These are the typical day-to-day expectations:

• Handling Basic Client Inquiries: You will start by managing straightforward client questions via email, phone, or live chat. These could be about order status, basic product features, or general information.
• Documentation and Record-Keeping: A critical and immediate responsibility. You are expected to document all client interactions in the company’s Customer Relationship Management (CRM) system (HubSpot). This includes summarizing the issue, the steps taken, and the resolution.
• Supporting Senior Team Members: You will often work in a supporting role, assisting senior colleagues with their client portfolios. This might involve gathering data, preparing for client meetings, or handling follow-up communications.
• Internal Collaboration: You'll be expected to work with other departments. For example, you might need to liaise with the technical team to resolve a client's bug report or with the billing department to clarify an invoice query.
• Learning Internal Systems: Gaining proficiency in the company's software and Google marketing platform tools is a core expectation. This includes the CRM, communication platforms ( Slack), and any proprietary software from our Partners ( Google, Meta, Publishers).

Reporting to the Senior Client Service Responsable, you will help prioritize project requests, tasks & deliverables according to business needs across different Industries. This is an exciting time to join as our Client Service team is going through a big period of growth.

About you

As the Client Service Trainee, you will have the opportunity to learn from and work with a very dynamic team, learning in a top-qualified professional environment with amazing clients, helping to provide customer experience data by helping with customer contacts, maintaining positive working relationships and upsell opportunities.

Soft Skills (Essential for a Trainee):

• You have an innate curiosity and a willingness to share ideas, thoughts, and insights with your team and around the business,
• You are energetic, enthusiastic, determined, and proactive
• Exceptional Interpersonal & Communication Skills
• Empathetic & Active Listener
• Proactive Problem-Solving
• Patience and Composure
• Adaptability & Eagerness to Learn
• Strong Teamwork & Collaboration
• Detail-Oriented & Organized
• You have a proactive & cooperative approach toward problem-solving,
• You can translate customer needs and deliver a high level of customer satisfaction,
• You feel comfortable communicating both internally and with our customers

Technical/Hard Skills (Include if you have them):

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with CRM concepts (e.g., HubSpot)
• Experience with ticketing systems (e.g., Zendesk, Jira) - even from online tutorials
• Bilingual/Multilingual in Portuguese and proficient in spoken and written English (Italian and Spanish would be a plus)
• You have a proactive & cooperative approach toward problem-solving,
• You can translate customer needs and deliver a high level of customer satisfaction,
• Certifications on Google Marketing Platform and Meta tools would be a plus
  
  

Requirements for applying:

• The internship is for a minimal period of 6 months (Part-time or Full-time)
• You are eligible to sign a university agreement with us or Internships via IEFP.

Benefits of working with us

• Flexible working hours and work-from-home policy,
• Continuous Learning & Development,
• Pet-Friendly office,
• Relaxed dress code, just be yourself!
• Global Mentorship Programs,
• Company socials (after work & teambuildings),
• Working internationally with different teams and clients,
• Fully stocked kitchen with Nespresso coffee machine, toaster, fridge, and microwave,
• Fresh fruits, coffee, and savoury snacks,
• Ownership and accountability for all your projects
• Opportunity to grow in a fast-growing environment
• Learn from the beginning with a real possibility to stay within the company in the Portuguese team,
• Freedom to be yourself!

Application Process:

If you feel you meet the criteria please kindly submit your resume, cover letter, and portfolio of relevant work. Applications will be reviewed on a rolling basis until the position is filled.Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.

Join us at Incubeta to shape the future of digital marketing!