Job description

Description

Are you proactive, outgoing, and eager to provide outstanding service? If you're looking to get your foot in the door in a sales role and be a part of a great team focused on learning and growth, keep reading our role here at Keystone Precision Solutions as a Customer Satisfaction Associate in Allentown, PA.

ABOUT US

Keystone Precision Solutions is the leading provider of geospatial measurement solutions in the Mid-Atlantic and Northeast regions. With 35+ years of industry expertise, we specialize in delivering cutting-edge technology and customer-focused solutions. As we continue to grow, we’re looking for a motivated and detail-oriented Customer Experience Associate to join our team.

POSITION OVERVIEW

The Customer Satisfaction Associate will play a critical role in managing customer interactions, ensuring smooth operations related to Trimble subscriptions, renewals of protection plans, and overall data analysis. This entry-level position is ideal for a recent college graduate with strong teamwork skills, preferably a former NCAA team sport athlete. The ideal candidate is highly organized, proactive, and comfortable working with data to support business decisions.

In this high visibility role, your primary focus will drive the sales opportunity and strategy in the designated region through the following responsibilities:

Provide exceptional customer service by responding to inquiries via phone, email, and online channels.
Manage Trimble subscriptions, process renewals of protection plans, and ensure timely customer follow-ups.
Assist customers with product information, order status, and issue resolution.
Support the marketing and sales teams with customer engagement initiatives.
Maintain accurate customer records and track interactions using internal systems.
Utilize Power BI to assist with data analysis, reporting, and insights to improve customer retention and sales performance.
Contribute to marketing efforts, including email campaigns, social media engagement, and event coordination.
Work collaboratively with internal departments to enhance the overall customer experience.

IMPORTANT QUALIFICATIONS TO YOUR SUCCESS

Bachelor’s degree preferred.
Strong teamwork background; experience as an NCAA or college club/team sport athlete is preferred.
Excellent communication skills, both written and verbal.
Highly organized with strong attention to detail.
Ability to multitask and work effectively in a fast-paced environment.
Relative familiarity with Power BI for data visualization and reporting or willingness to learn.
Tech-savvy with proficiency in Microsoft Office and CRM systems.
A customer-focused mindset with a willingness to go above and beyond.

WHAT YOU'LL GET

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Competitive salary with quarterly commission based on gross profit & key goals.

I’m interested. How do I get started?

Apply to: https://app.jobvite.com/j?cj=ocWswfwQ&s=myHRpartner

Is this the job for you? If not, feel free to share this link with someone who might be interested.

Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Thank you for considering us as a potential employer!

At Keystone Precision Solutions, we continually celebrate the diverse community that different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone’s place.

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