Outbound Engagement Associate II
extra holidays
Offer summary
Qualifications:
Strong communication skills, both verbal and written., Experience with customer service or contact centers is preferred., Proficiency in Microsoft Excel, Word, and Outlook., Bilingual abilities are a plus..Key responsibilities:
- Make outbound calls and texts to schedule appointments.
- Review reports to prioritize patient contact efforts.
- Support in answering incoming customer calls during busy periods.
- Assist in filling doctor schedules efficiently.
Job description
Job Type
Full-time
Description
Eye Health America is a growing, multi-specialty Ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren’t just searching for a job but looking to make a difference.
We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for making outbound calls, also known as cold calls, to fill the Doctor schedules. They may also support in answering incoming customer calls during busy call volumes. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.
Job Responsibilities:
- Make outbound calls and texts to schedule appointments.
- Review reports to prioritize which patients need contacted to fill schedules.
- Must have excellent verbal and written communication skills
- Must be able to read, understand and edit excel spreadsheets
Benefits:
As a team member at Eye Health America, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
- Matching 401(k)
- Wellness Program
- Paid Vacation & Holidays
- Training/Advancement opportunities
Requirements
- Contact Center Experience preferred.
- Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
- Bilingual is a plus.
Required profile
Experience
Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Hard Skills
Other Skills
- Decision Making
- Communication
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Reliability