Offer summary

Qualifications:

Strong understanding of core NetSuite processes such as Order to Cash and Record to Report., Experience in researching customer issues and identifying appropriate solutions., Knowledge of NetSuite capabilities and limitations without requiring technical configuration skills., Excellent communication and collaboration skills to work with customers and internal teams..

Key responsibilities:

Manage and define project timelines with customers.

Coordinate workstreams with consulting teams to meet project milestones.

Act as the primary contact for customer support and issue resolution.

Support contract objectives and maintain clear communication with all stakeholders.

Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Job description

NetSuite Responsibilities:

Possess a solid understanding of core NetSuite processes, including Order to Cash, Design to Build, Procure to Pay, and Record to Report.
Effectively research customer issues to identify the appropriate team member or resource for resolution.
Demonstrate strong module and functional knowledge of NetSuites capabilitiesunderstanding what the platform can and cannot do (without requiring technical configuration expertise).

General Responsibilities:

Collaborate with customers to define and manage timelines for key deliverables.
Oversee and coordinate workstreams with the consulting team to ensure timely completion of project milestones.
Partner with the Customer Success Manager (CSM) to identify opportunities for expanded service and customer value.
Fulfill contract objectives and deliverables as outlined in the initial scope of the Stratus engagement.
Handle daily administration of work packets, including task assignment and resource management.
Act as the first point of contact for customer support needs and issue initiation.
Maintain clear and consistent communication with both customers and internal consulting teams.
Support the collaborative setting of work packet deadlines and hold the consulting team accountable to agreed timelines.