NetSuite Client Success Manager

extra parental leave
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong understanding of core NetSuite processes such as Order to Cash and Record to Report., Experience in researching customer issues and identifying appropriate solutions., Knowledge of NetSuite capabilities and limitations without requiring technical configuration skills., Excellent communication and collaboration skills to work with customers and internal teams..

Key responsibilities:

  • Manage and define project timelines with customers.
  • Coordinate workstreams with consulting teams to meet project milestones.
  • Act as the primary contact for customer support and issue resolution.
  • Support contract objectives and maintain clear communication with all stakeholders.

Atticus Advisory Solutions Inc. logo
Atticus Advisory Solutions Inc. SME https://atticus.ph/
201 - 500 Employees
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Job description

NetSuite Responsibilities:

  • Possess a solid understanding of core NetSuite processes, including Order to Cash, Design to Build, Procure to Pay, and Record to Report.

  • Effectively research customer issues to identify the appropriate team member or resource for resolution.

  • Demonstrate strong module and functional knowledge of NetSuites capabilitiesunderstanding what the platform can and cannot do (without requiring technical configuration expertise).

General Responsibilities:

  • Collaborate with customers to define and manage timelines for key deliverables.

  • Oversee and coordinate workstreams with the consulting team to ensure timely completion of project milestones.

  • Partner with the Customer Success Manager (CSM) to identify opportunities for expanded service and customer value.

  • Fulfill contract objectives and deliverables as outlined in the initial scope of the Stratus engagement.

  • Handle daily administration of work packets, including task assignment and resource management.

  • Act as the first point of contact for customer support needs and issue initiation.

  • Maintain clear and consistent communication with both customers and internal consulting teams.

  • Support the collaborative setting of work packet deadlines and hold the consulting team accountable to agreed timelines.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Project Design
  • Collaboration
  • Communication

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