NetSuite Responsibilities:
Possess a solid understanding of core NetSuite processes, including Order to Cash, Design to Build, Procure to Pay, and Record to Report.
Effectively research customer issues to identify the appropriate team member or resource for resolution.
Demonstrate strong module and functional knowledge of NetSuites capabilitiesunderstanding what the platform can and cannot do (without requiring technical configuration expertise).
General Responsibilities:
Collaborate with customers to define and manage timelines for key deliverables.
Oversee and coordinate workstreams with the consulting team to ensure timely completion of project milestones.
Partner with the Customer Success Manager (CSM) to identify opportunities for expanded service and customer value.
Fulfill contract objectives and deliverables as outlined in the initial scope of the Stratus engagement.
Handle daily administration of work packets, including task assignment and resource management.
Act as the first point of contact for customer support needs and issue initiation.
Maintain clear and consistent communication with both customers and internal consulting teams.
Support the collaborative setting of work packet deadlines and hold the consulting team accountable to agreed timelines.
EMS Management & Consultants, Inc.
KMC Solutions
FICO
FICO
MyFitnessPal