Director, Information Technology

Director, Information Technology

A career that makes a difference!

RKD Group, a direct response marketing and advertising agency, is seeking a Director, Information Technology to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions. 

The Director of Information Technology provides hands-on leadership across RKD’s infrastructure, help desk, and security functions. This role ensures reliable and secure IT services while improving core systems, workflows, and user experiences. The Director plays a key role in maintaining compliance with security standards (including SOC 2), managing vendors and contractors, and advancing RKD’s hybrid-cloud environment, which includes Microsoft 365, AWS, and Azure services.
  
Working closely with business stakeholders, the Director supports organizational goals by enabling scalable, secure, cost-effective technology solutions. The ideal candidate is a self-starter who thrives in a fast-paced environment, communicates effectively across all levels, and brings a solution-oriented mindset to every challenge.

RESPONSIBILITIES:

Security & Compliance

• Lead and enforce information security strategy, commitments and policies in alignment with business objectives and compliance needs (e.g., SOC 2 Type II).
• Chair the RKD Security Control Committee and lead the RKD Information Security Team.
• Manage RKD’s Information Security Awareness Program to educate employees on evolving best practices.
• Coordinate the Risk Management Program and advise leadership on IT-related risks.
• Oversee and guide the investigation and response to information security incidents.
• Oversee and guide all compliance audits (e.g. SOC2 Type II) for multiple environments and tools.

Infrastructure & Operations

• Oversee all infrastructure and help desk operations, ensuring high availability, performance, and end-user satisfaction.
• Lead teams responsible for systems administration, network management, and endpoint support.
• Ensure effective implementation of IT service management practices (incident, change, problem, capacity, and configuration management).
• Develop, document, and maintain disaster recovery and business continuity plans.
• Evaluate and implement improvements to tools, systems, and processes across the IT landscape.
• Ensure proper documentation, inventory management, and configuration standards for all IT assets.

Vendor & Contractor Management

• Manage relationships with IT vendors, service providers, and contractors to ensure service quality, value, and accountability.
• Evaluate and recommend new technologies, tools, and services that support RKD’s evolving business and technical needs.
• Participate in contract negotiations and renewals in coordination with Procurement and Legal teams.

Cross-functional Collaboration & Enablement

• Collaborate with stakeholders across HR, Finance, Sales, Operations, Marketing, and Product teams to align IT initiatives with business priorities.
• Support onboarding and employee enablement by ensuring consistent IT experiences, hardware provisioning, and tool access.
• Partner with data, development, and analytics teams to align infrastructure support with technical projects and roadmaps.

Leadership & Culture

• Provide subject matter expertise and directional input in strategic roadmap for hybrid-cloud environment enablement.
• Set priorities for the Help Desk and Infrastructure teams and track performance against defined KPIs and SLAs.
• Build and maintain a positive team culture based on ownership, accountability, and continuous improvement.
• Identify skill gaps and implement training and development plans for team members.
• Encourage innovation, experimentation, and thoughtful risk-taking in line with RKD’s values.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Bachelor's degree in information technology, Computer Science, or a related field preferred.
• 10+ years of progressive IT experience, with at least 5 years in a leadership or management role.
• Deep understanding of enterprise infrastructure, hybrid-cloud environments (AWS, Microsoft 365, Azure), and IT service delivery models.
• Experience managing contractors, vendors, and dotted-line technical teams.
• Demonstrated success managing complex, multi-site IT projects and operations.
• Strong knowledge of SOC 2 compliance requirements and modern security frameworks.
• Excellent written and verbal communication skills; able to translate technical concepts to non-technical audiences.
• Self-starter with a bias toward action, capable of balancing short-term execution with long-term thinking.

LOCATION: Remote with periodic travel to the Dallas office as needed.

 Pay range expected for the position: $130,000 to $150,000 annually.

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits. 

RKD Group is an Equal Employment Opportunity employer. 

No sponsorships available for this position.