Offer summary

Qualifications:

Bachelor's degree or international equivalent., At least 2 years of customer service or sales experience., Excellent verbal and written communication skills., Organizational skills with attention to detail..

Key responsibilities:

Engage with high school students and families to promote study abroad programs.

Manage the applicant pipeline using Salesforce CRM.

Conduct virtual and in-person presentations to students and parents.

Support participants throughout the application and pre-departure process.

Job description

Position: Student Enrollment Coordinator, High School Study Abroad

Reports to: Global Education Advisor, High School Study Abroad

Department: Global Navigator Programs, High School Summer Abroad

Location: Northern California (San Francisco Bay Area Preferred) and US remote

Compensation: $44,000-$66,000 annual salary (on target earnings, inclusive of eligible incentive pay).

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:  

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad and TEFL Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are:

Grow student enrollment in CIEE’s transformative high school summer abroad programs with effective sales outreach and a goal-driven mindset. You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with families every step of the way. With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences. Your focus will be on showcasing the incredible value of our programs and motivating students and families to commit to studying abroad.

What you’ll do:

Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year.
Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
Host virtual student and parent-facing webinars, presenting to large groups at a time. This requires some evening hours.
Present to students and parents in person at high schools in your territory. This requires some domestic travel.
Review applications, accept applicants, and convert them to paid participants.
Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
Maintain accurate records of communication with customers in Salesforce (CRM system).
Provide on-program participant support during the summer months.
Participate in sales training throughout the year and consistently work to develop your skills as a sales professional.
Flexibility to work some evening hours to reach students and guardians when they’re available.
Responsible for providing emergency support during 1-2 travel weekends per year.
Optional international travel up to once per year to chaperone a student group flight.
Other duties as assigned

What you’ll bring:

The ideal candidate will possess:

Bachelor's degree (or international equivalent).
A minimum of 2 years of customer service or sales experience.
The ability to navigate challenging conversations.
International travel or study abroad experience is a plus.
Experience working with diverse high school students is a plus.
Additional language skills beyond English are a plus.
Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
Strong organization skills and attention to detail.

Location Requirements:

The position is available to candidates in Northern California (San Francisco Bay Area Preferred).

Compensation:

$44,000- $66,000 annual salary (on target earnings, inclusive of eligible incentive pay).

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a background and reference check will be conducted as a condition of employment.

Required profile