Director of Quality - Southeastern US

Director of Quality (Remote)

Who We Are

At TaxSlayer, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds.

TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season.

Are you a TaxSlayer?

About The Role

The Director of Quality is responsible for overseeing the quality assurance processes within the software company. This role ensures that all software products meet or exceed established quality standards and regulatory requirements. The Director of Quality plays a critical role in driving continuous improvement initiatives and fostering a culture of quality throughout the organization.

Core Responsibilities

• Develop, implement, and maintain comprehensive software quality assurance systems.
• Ensure compliance with industry standards and regulatory requirements.
• Lead cross-functional teams to identify areas for improvement and implement corrective actions.
• Conduct regular audits and assessments to monitor software quality performance.
• Analyze data to identify trends and areas for improvement.
• Provide training and guidance to staff on quality standards and best practices.
• Manage relationships with external regulatory bodies.
• Oversee user acceptance, alpha, and beta testing efforts.
• Other duties as assigned.
  
  

Success Metrics

• Achievement of key performance indicators (KPIs) related to software quality metrics.
• Improvement in software product quality.
• Positive impact on team and company goals.
• High customer/client satisfaction benchmarks.
  
  

Required Qualifications Education & Experience

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum of 10 years of experience in software quality management.
  
  

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in software quality assurance principles and methodologies.
• Experience with software quality management tools and automation.
• Leadership and team management skills.
  
  

Physical & Work Environment Requirements

• Ability to work in a hybrid environment (remote and on-site).
• Occasional travel may be required.
• ADA compliance considerations as applicable.
  
  

Why Join Us?

• Make a meaningful impact on products used by thousands.
• Collaborate with a passionate, cross-functional team.
• Grow your career in a supportive and fast-paced environment.
  
  

Apply today and don’t forget to opt in for text updates from our recruiting team!

What We Offer

At TaxSlayer we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.

• We offer flexible remote and/or hybrid work options when possible, depending on the role.
• Exempt Salaried employees receive a generous PTO bank, in addition to Paid Holidays.
• Insurance: Medical, Dental, and Vision insurance offerings from Aetna and Guardian. Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
• 401K with 150% match on up to 3% contribution
• Performance-based bonus and salary review process
• Other offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee.
  
  

Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise.

Legal Disclaimers TaxSlayer is an equal opportunity employer and complies with all applicable laws regarding discrimination. Employment is based on qualifications, merit, and business need. This job description is not intended to be all-inclusive and may be subject to change to meet business needs.