Lead Field Technician

SUMMARY

Installs, program, repairs, and performs moves, adds and changes to CCTV, Access Control, Communications and Network systems in support of customer operations.
Assists in the development and certification of field technicians and technician apprentices. Assist Management in the design of customer Networks, CCTV, Access Control, and Communications systems. Manages projects from a Field aspect when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties and responsibilities listed below. Other duties within the employee’s capability may be assigned. It is each employee’s responsibility to follow all policies, procedures and rules set by BlackHawk Datacom and to abide by any Federal, State or local laws and ordinances while representing BlackHawk Datacom.

• Assist in the Plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems.
• Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.
• Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.
• Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.
• Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required.
• Trains, or assists in the training of, other technicians working toward higher levels of expertise.
• Assists in the design of special projects as required.
• Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests.
• Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.
• Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems.
• Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking/IP cameras, Wireless cameras, HD/UHD cameras, IR/Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s.
• Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks,
• Maintains a working knowledge of customer base and the industries in which they operate.
• Completes all BlackHawk Datacom Field Project Technician training and education requirements.
• Preforms site surveys of locations to gather essential information about their physical characteristics, infrastructure, and environmental conditions on an as needed basis.
• Estimate job cost by identifying all necessary materials, labor hours, and 3^rd party expenses on an as needed basis.
• Produce customer quotes on an as needed basis.

• Broadband VSAT C and KU-Band (Voice and Data)
• Fixed Broadband Wireless Systems, licensed and unlicensed
• Terrestrial RF systems in frequencies between 30 MHz and 6GHz
• Telecommunications industry standards
• Voice over Internet Protocol
• Local and Wide Area Networking hardware
• Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming.
• Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service
• Ability to lead other technical staff in the achievement of division goals
• Ability to train other technicians working toward higher levels of expertise

• Projects a professional and positive image to external and internal customers.
• Meets all deadlines on or before due date.
• Communicates effectively.
• Interfaces with customers in a positive, respectful and professional manner.
• Exhibits competency in established policy and procedures.
• Follows established safety rules.
• Maintains confidentiality.
• Manages time wisely.
• Works well with people and provides assistance willingly.
• Ability to adapt to changing environment and goals.
• Provides services that meet management, customer, and employee expectations.

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime

• Requires a valid driver's license. 
• Datacom acceptable motor vehicle driving record.
• Applicable industry certifications desirable but not mandatory, including:

• • Comp TIA A+
  • CCNA
  • Comp TIA Network+
  • CWNA
  • Any of the Cisco Specialist Courses

• Frequent prolonged standing.
• Manual dexterity to perform connector installation, hardware mounting, etc.
• Frequent prolonged kneeling.
• Frequent prolonged sitting while driving, riding boats and riding helicopters.
• Considerable climbing of stairs.
• Ability to lift and/or move 25 pounds regularly, up to 70 pounds frequently and heavier weights, with assistance, occasionally.
• Specific vision requirements include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The employee will be required to work flexible hours, after hours and be on 24 hour call. When on rotational call schedule employee must reside within 70 miles of employee’s assigned Datacom office.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.  The noise level in the work environment may require the use of personal protective equipment (PPE).

SAFETY POLICIES AND PRACTICES

At all times, it is the employee's responsibility to follow all safety rules and regulations set by GTG/Datacom, its customers and federal, state and local governments and to be familiar with and use any Personal Protective Equipment (PPE) required by OSHA and GTG/Datacom.