Job description

The Opportunity

As part of the Wajax team, the Administrative Assistant/Receptionist is responsible for greeting onsite visitors to the branch, answering phones, transferring calls to appropriate departments. The incumbent will also be responsible for a variety of general duties to assist in the day-to-day office administrative requirements including ordering office supplies, distributing incoming mail, mail merges for outgoing mail and preparing various documents within Word, Excel, and PowerPoint documents

The Role

Greets visitors, customers and vendors
Answering the telephone
Managing incoming/outgoing mail
Open service workorders
Prepares estimates as required and obtain purchase order numbers
Responds to customers in a timely manner; delivering strong internal and external service
Check customer accounts and set up new accounts as required
Strong communication between technicians, administration, parts and customers
Posting time to workorders and completing payroll
Builds and maintains strong customer relations including interacting directly, booking appointments, obtaining purchase orders and handling inquiries
Take customer calls and schedule technicians for service work as required
Ensures open lines of communication are maintained between the customer and service/parts department throughout the workorder process as needed
Monitor shop job statuses and workflows for repair jobs. Ensure adherence to processes, timelines, estimates and schedules and report to service manager
Issuing internal MRO purchase order numbers; track and receive vendor invoices
Perform any other duties assigned
Flexibility is required during specific high-demand periods

The Candidate

Education: College diploma / Post-secondary Education
Work Experience: Previous office administration experience (2-3 years)
Knowledge: Industrial background, with health, safety, and ISO
Proficiency: Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Basic knowledge of heavy equipment is an asset

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan.
Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

Required profile