Offer summary

Qualifications:

Experience in mobile application development for iOS and Android platforms., Proficiency in Swift, Objective-C, Java, Kotlin, or cross-platform frameworks like Flutter and React Native., Knowledge of SDK integration, client-side debugging, and RESTful API troubleshooting., Strong communication skills and customer service experience..

Key responsibilities:

Guide customers through mobile SDK integrations and resolve implementation issues.

Troubleshoot and resolve technical problems related to APIs, SDKs, and applications.

Create and maintain documentation to support customer self-service.

Collaborate with teams to improve mobile solutions and support processes.

Job description

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

The Opportunity

Incode is looking for a Mobile Solutions Engineer to play a critical role in delivering and supporting advanced identity verification solutions within a mobile-first SaaS environment. This role is perfect for an experienced engineer with deep technical knowledge of mobile application development, SDK integration, and client-side debugging across iOS and Android. You will be responsible for guiding our customers through mobile SDK integrations, resolving complex implementation challenges, and actively contributing to the evolution of our mobile solutions. As a trusted technical advisor, you’ll work closely with product, engineering, customer success, and sales teams to ensure seamless adoption of Incode’s platform and a superior developer experience.

Key Responsibilities

Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications.
Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently.
Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries.
Utilize Python scripting to automate routine tasks and improve the efficiency of the support process.
Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions.
Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers.
Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team.

Your Profile

Technical skills

Proficiency in at least one mobile platform:
- iOS: Swift, Objective-C, Xcode, CocoaPods/SPM.
- Android: Java, Kotlin, Android Studio, Gradle.
- Flutter: Dart, integration of platform channels and third-party packages.
- React Native: JavaScript/TypeScript, Metro bundler, bridging native code.
Strong understanding of mobile app lifecycles, threading, and UI rendering.
Experience integrating and debugging RESTful APIs in mobile environments.
Familiarity with tools such as Charles Proxy, Android Logcat, Xcode Console, and crash analytics platforms (Firebase, Sentry).
Good knowledge of authentication flows, mobile security (e.g., secure storage, certificate pinning), and biometric integration.

Soft Skills:

Previous experience in a customer-facing role, with a track record of delivering exceptional customer service.
Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues.
Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner.
Ability to work collaboratively in a team environment and independently with minimal supervision.
Eagerness to learn and adapt in a fast-paced, dynamic work environment.

Nice To Have:

Cross-platform knowledge or experience working with multiple mobile stacks.
Experience with mobile CI/CD tools (Bitrise, GitHub Actions, Fastlane).
Familiarity with containerization tools (Docker) and microservices.
Awareness of mobile design principles and accessibility standards.

8 Aspects of our Culture:

Values are what we value
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Pay Top of Market
Promotions & Development
Learn more about Life at Incode!

Benefits & Perks:

Meaningful Equity
Flexible Working Hours & Workplace
Open Vacation Policy
Wellness Program
International Travel Opportunities
Additional benefits package according to location (401k, medical insurance, etc.)

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always looking for talented and passionate people from all backgrounds and walks of life.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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