Offer summary

Qualifications:

Fluency in a Nordic language (Danish, Swedish, Finnish, or Norwegian) and English, both written and spoken., Experience in customer service within healthcare, telemedicine, or pharmacy sectors., Strong communication skills with an empathetic approach., Ability to work independently in a remote environment..

Key responsibilities:

Provide customer support to Nordic-speaking clients using online pharmacy and telemedicine services.

Assist customers with inquiries about products, prescriptions, and telemedicine consultations.

Resolve customer issues promptly to ensure positive health outcomes.

Document all customer interactions in the company's database.

Job description

Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Nordic Speaking Customer Support representative for the Online Pharmacy & Telemedicine Department. Emphasizing our motto 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with meaningful roles in essential sectors. In this position, you will assist Nordic-speaking customers who are utilizing online pharmacy and telemedicine services, providing them with vital support and information regarding their health needs. If you are passionate about improving healthcare access and dedicated to exceptional customer service, we want to hear from you!

Responsibilities

Provide outstanding customer support to Nordic-speaking clients using online pharmacy and telemedicine services.
Assist customers with inquiries about product details, prescription management, and telemedicine consultations.
Resolve customer issues and concerns promptly to ensure positive health outcomes.
Document all customer interactions thoroughly in the company database for service improvement.
Collaborate with healthcare professionals to relay patient concerns and inquiries effectively.
Stay informed about services, policies, and changes within the telemedicine and pharmacy sectors.
Encourage a supportive environment for clients navigating their healthcare journeys.

Requirements

Fluency in one of the Nordic languages (Danish, Swedish, Finnish, or Norwegian) and English, both written and spoken.
Experience in customer service, especially within healthcare, telemedicine, or pharmacy settings.
Strong communication skills with an empathetic approach to customer interactions.
Excellent problem-solving abilities and a focus on customer satisfaction and care.
Familiarity with digital healthcare services and customer support platforms is a plus.
Ability to work independently and maintain high productivity in a remote working environment.
A passion for health and wellness, with a commitment to serving others professionally.

Benefits