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What you’ll do:
The primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. Provide assistance to sales functions across EMEA (and partially APAC and AMERICAS as well) and external customers in areas such as technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.
The position would include assisting customers with product selection and application assistance via phone and email.
Main Responsibilities:
- Act as an engineer for resolving customer challenges (Type of issues that can be solved by support of available documentation) related to single phase UPS product (hardware and software) via email/phone/webchat
- Follow up hardware & software escalations which involve Level2, Level3 and Quality.
- Drive customer loyalty through quality of service, improved value and through a high performance culture.
- Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
- Keep the process documentation up-to-date.
- Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.
- Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
Qualifications:
- Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution
Skills:
- Understanding of electrical products and basic applications
- Basic Network Knowledge
- Analytical mindset, communication skills, problem-solving
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
