Offer summary

Qualifications:

Minimum 2 years of technical support experience handling L1 to L3 issues., At least 3 years of hands-on experience with tools like JIRA, ALM, BitBuket, Bamboo, Jenkins, Load Runner/Performance Center, JMeter, Selenium, Eclipse, SharePoint, MS Office 365., Experience with OS level administration, configuration, maintenance, and troubleshooting on Windows and Linux/Unix systems., Excellent communication skills in English and ability to work in international, multinational teams..

Key responsibilities:

Providing technical support for various tools and platforms.

Installing, deploying, and troubleshooting enterprise software solutions.

Managing content and support tickets using tools like ServiceNow and Jira Service Desk.

Collaborating with international teams and managing own workload.

QA Mentor is multi-awards winning a CMMI Level 3 SVC + SSD v1.3 appraised, ISO 27001:2013, ISO 9001:2015 and ISO 20000-1 certified leading software testing company headquartered in New York. With 357 global QA resources in 11 different countries offering more than 30 QA Testing Services and covering all time zones, QA Mentor is a global leader in Software Quality Assurance and Testing space. Serving 427 clients from Fortune 500 to start ups in 28 countries, QA Mentor supports applications in 9 different industries. With unique products propositions from a crowdsourcing platform with a pool of 12,000 crowdsourced testers to a test management platform, unique and economical services offerings and QA education from e-learning and corporate training, QA Mentor continues its growth, expansion and footprint around the globe. Awards & Recognition:- Winner in Most prestigious Category - Leading Vendor Award by European Software Testing Awards- 10 Pure Mobile Testing Services Providers by Gartner- 10 Best Performing Testing Solution Providers by Insight Success Magazine- 10 Best QA and Testing Solution Providers by Mirror Review Magazine- 10 Top Automation Testing Solution Providers – by CIO Applications Magazine- 10 Top QA Testing Companies by Technology Widgets Magazine- Company of The Year by The Technology HeadLines Magazine- Best Software Quality Assurance Provider - USA by Global 100 Awards - Best Testing Services Provider North East USA & Excellence Award for Audit Services by TMT News Magazine- 20 Most Promising QA/Testing Providers by SiliconIndia magazine- Most Outstanding Quality Assurance Providers- Best Quality Assurance Testing provider in US -by TMT-News - 25 Best QA Companies by Enterprise Outlook Magazine- 20 Most Promising Testing Companies by CEO Magazine - Brand of the Year Award by SiliconIndia Magazine- 25 Most Promising QA Vendors Award by Outsource Gazette- 20 Promising QA Testing Providers from CIO Review Magazine Award

Job description

Job Description:

Minimum 2 years of technical support experience, handling L1 to L3 technical support issues.
Minimum 3 years of hands on working experience with tools like: JIRA, ALM, BitBuket, Bamboo, Jenkins, Load Runner/Performance Center, JMeter, Jenkins, Microfocus UFT/LeanFT, Selenium, Eclipse, SharePoint, MS Office 365 Support.
Experience with OS level administration, configuration, maintenance and troubleshooting (Win 7, Win 10, Linux, Unix).
Experience with IT Support/Helpdesk solutions (ServiceNow, Jira Service Desk).
Experience with content management tools (MS SharePoint, Confluence).
Experience with installing and deploying software solutions at enterprise level.
Experience with installing and troubleshooting Windows desktop software
Excellent communication skills (written and spoken) in English.
Teamwork skills and timelines/task priority strong awareness.
Ability to work in challenging international, multinational teams and manage own time.
Self-motivated, with a high level of self-discipline.
Patience, flexibility, and attention to detail.
Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines.