Inside Sales Representative

Sales Representative 

American Tin Ceilings @ Renovation Brands

About the Role:

We're looking for a customer-focused Sales Representative to be the first point of contact for inbound calls.  In this role, you’ll guide potential customers through their buying journey, answering questions, recommending the right products, and ensuring a smooth experience from start to finish.  You’ll highlight the value and cost-effective benefits of our offerings while building trust and satisfaction with every interaction. 

• Location:  100% Remote.   (Required to work from any location within the USA.)
• Reports to:  Sales Manager.
• Sales Commission (uncapped) PLUS base salary:  achievable total compensation range of $75,000 - $85,000 annually
• Base Salary:  $55,000 - $65,000
• Schedule:  Full-time. 40 hours. Primarily M-F. Available for some evenings and weekends.

Responsibilities: 

Customer Inquiries and Sales

• Influence sales by managing inbound customer inquiries.
• Handle customer calls in a professional and personable manner.
• Respond quickly and accurately to customer inquiries via telephone, email, and chat.
• Close sales and achieve monthly quotas.

Customer Orders

• Deliver precise and prompt estimates to customers with proactive follow up to secure the sale.
• Monitor order status to ensure accurate and timely processing.
• Navigate company specific system, NetSuite, to enter estimates, orders, and document sales inquiries.
• Set up and maintain accurate records and notes in NetSuite.
• Computer data entry for orders or sales.

Customer Service

• Report trends related to sales questions, product specifications, and customer desires.
• Complete ad hoc projects and tasks related to sales/product issues.
• Collaborate with Resolutions, Operations, Accounting, and other departments in regard to timely resolution of customer issues.
• Make recommendations for process improvements.
• Report website problems and inconsistencies.

Product Knowledge 

• Stay informed and knowledgeable on all assigned products.
• Identify cost-effective benefits of various products.
• Correspond with suppliers on product issues and needs.

Qualifications & Skills:

• 3+ years of inside sales experience within Commercial Interiors and/or Building Materials industries.
• Established sales skills and proven sales record.
• Customer service oriented, with the ability to meet sales goals.
• Ability and willingness to work on weekends and holidays, as needed.
• Proficient computer, typing data entry skills.
• Ability to thrive in a fast-paced, changing environment.
• Strong organization and time management skills.
• Ability to multitask and work independently.
• Excellent written and verbal communication skills.

Candidate Experience:  

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands.  For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.  

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers.  This provides candidates with immediate facetime and rapport building.   

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. 

Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to DEI:  

At Renovation Brands, we celebrate our inclusive work environment, and we encourage applicants from all backgrounds and perspectives to apply.   We are committed to having an inclusive and transparent work environment where every voice is heard and acknowledged.   At Renovation Brands, we embrace our differences and believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.

As we continue to grow, onboarding great talent to help us execute our mission and vision is our top goal. From California to New York to Massachusetts to Alabama, our team members collaborate and deliver groundbreaking Ecommerce projects from across the United States.  Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: 

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
• Paid vacation allocated by position, and numerous paid holidays
• Paid Parental Leave
• Paid Sick Days (based on applicable state laws)
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program 
• Discounts through LifeMart

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. 

Our foundation is supported by five (5) core values that serve as pillars of our culture: 

• Empower the Customer – This is about their vision, not ours. 
• Think big. Move fast – We sprint when others stroll. 
• We’re a team first – Period. 
• Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required. 
• Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch. 

Our Brands:

American Tin Ceilings | Reggio Registers | Baseboarders | Decor Planet | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn