Key Account Manager

Job Title: Key Account Manager

Location: Remote/Hybrid - USA

Reports to: Director of Account Management

Department Name: Account Management

Job Types: Full Time, Exempt

Position Summary

The Key Account Manager serves as the primary business contact with the key client decision makers and owns client satisfaction. The Key Account Manager will build relationships with key client decision makers to ensure services are running smoothly. They are also responsible for ensuring the integrity of the critical customer data that drives accurate billing to clients and payment to vendors.

Essential Duties & Key Responsibilities

• Responsible for owning the entire account/book of business for the client; everything from ensuring all onsite waste operations is running smoothly to facilitating and reviewing weekly invoicing.
• Manage service escalations by communicating to site contacts as well as corporate stakeholders.
• Project management for multiple types of projects at once – adding/removing waste containers, ordering equipment for lease/purchase, one-off recycling needs and more.
• Generate, analyze, and present performance reporting to key client decision makers, either on-site at client locations or virtually.
• Make and execute annual plans for the account, including presenting plans to corporate stakeholders.
• Examine metrics and prepare for 2-3 yearly business presentations that reflect key account metrics and progress toward Client’s goals.
• Work with teams across the business to design and implement value added solutions that increase diversion.
• Resolve client billing discrepancies and issues quickly through collaboration with internal departments to ensure waste services aren’t interrupted.
• Maintain understanding of company capabilities and service, and, in partnership with Channel Director, effectively communicate all offerings to the client.
• Ability to travel and/or work onsite as needed.
• Performs other duties as assigned or apparent.

Supervisory Responsibilities:

• This job has supervisory responsibilities.

Experience & Qualifications:

• Bachelor’s degree in a related field.
• Five (5)+ years of experience in successful account management with a track record of growth.
• Strong commercial knowledge (P&L, profit improvement activities, share of wallet growth, etc.) preferred.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint).
• Proficiency with Salesforce or similar CRMs preferred.
• Excellent presentation, communication, and facilitation skills.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
• Attention to detail and a commitment to accuracy in all aspects of account management.
• A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
• Ability to work independently while also being a team player who thrives in a collaborative environment.
• Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
• Travel and/or onsite work will be on an as needed basis.

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
• Frequent use of a computer requires fine motor skills and hand-eye coordination.
• Ability to sit for extended periods while working from home or a designated workspace.
• Ability to perform tasks that require sustained attention and focus.
• Occasional lifting of materials up to 25 pounds.
• Travel to attend team meetings may be required.
• To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
• A quiet, distraction-free workspace is required for maintaining productivity.
• Collaboration with team members may occur through virtual meetings and communication platforms.

About Rubicon

Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.

We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.

Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.

Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company’s ESG objectives.

• Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
• Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
• Governance: Advance Rubicon’s commitment to best-in-class governance practices