XTN-0094681 | PROJECT DELIVERY MANAGER

Company is an independent digital experience agency delivering end-to-end solutions across ecommerce platforms, marketing systems, channels and technical architecture. We’re growing fast and expanding our team in the Philippines. This is a senior delivery role and the first of its kind in the region. You’ll play a key part in shaping delivery operations and keeping projects moving smoothly from strategy to execution. You won’t manage team members directly, but you’ll oversee how work gets delivered across internal specialists and developers. You’ll work closely with our AU-based account team to plan, coordinate and follow through on delivery outcomes. This is a hands-on role that requires structure, initiative and strong communication.

We're proud to have a staff retention rate above 80 percent — something that’s incredibly rare in our industry and not by accident. We’ve built a culture where people are supported to grow, challenged in the right ways, and backed to do their best work without red tape or ego getting in the way. We work hard to support not just our team but the communities they live in. People at Ribbon Gang wake up looking forward to their workday, knowing they’re contributing to something meaningful with people they trust. It’s a place where you’re seen, heard and looked after — and where showing up feels like the best part of the job. 

What you’ll do ● Own day-to-day task tracking and resourcing across multiple active client projects ● Translate scopes and briefs into delivery plans using Monday.com and Jira ● Coordinate with the AU account team to ensure clear handovers and task priorities ● Track delivery timelines, task progress, and dependencies ● Flag blockers and capacity issues early and suggest solutions ● Run internal team check-ins across delivery specialists and developers ● Provide progress updates to internal teams and clients when required ● Ensure QA steps, reviews and documentation are properly followed ● Support onboarding and help foster a collaborative, accountable culture in the PH-based team

What you’ll bring ● 8+ years experience in digital project management or production operations www.ribbongang.com ● Proven track record managing cross-functional delivery in agency or tech environments ● Clear, calm communication and structured thinking ● Ability to handle multiple projects, clients and platforms simultaneously ● Working knowledge of Monday.com, Jira, Slack and Google Workspace ● Experience across delivery areas including ecommerce, design, dev, email, SEO and paid media ● Ownership mindset and a proactive approach to delivery and problem-solving ● Confidence to collaborate across time zones and speak up when something needs attention This is a senior role with clear impact. You’ll help set the tone for how work flows in our offshore team and be trusted to keep things running smoothly as we grow.