Care Management Coordinator I

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

Work Culture:

GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive.  This philosophy enables us to create the health plan of the future and do our best work – Together.

GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).

GCHP’s focuses on 5 Core Values in the workplace:

•    Integrity

•    Accountability

•    Collaboration

•    Trust 

•    Respect

Disclaimers:

•    Flexible work schedule is based on job duties, department, organization, or business need.

•    Gold Coast Health Plan will not sponsor applicants for work visas.

POSITION SUMMARY

The Gold Coast Health Plan (GCHP) Care Management Coordinator I (CMC I) plays a critical role in Processing and screening referrals, successful coordination of care for members to promote effective education, self-management support and timely heath care delivery to achieve optimal quality and positive outcomes. Working under the direction of Nurse and Social Worker Care Managers, the CMC I helps facilitate the processing of cases and acts as a conduit of information both interdepartmentally and within the community. The CMC I is responsible for working in tandem with the Care Manager (CM) in the collaborative development and ongoing maintenance of individualized care plans using available clinical, social and functional data. The Care Manager develops the plan of care with the member while the CMC I supports the care plan by completing tasks that are auto-generated or assigned to them by a Care Manager. The CMC I may direct members to available resources and educate patients on a wide range of programs and options available to them to facilitate effective Care Management across the Continuum of Care.

Amount of Travel Required: 5-85%

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

•    Assists assigned team, nurse or social worker with the coordination of health care activities for GCHP members

•    Conducts telephone interviews with member, significant others and family members to determine if care needs are being met or if additional services are needed

•    Receive Enhanced Care Management (ECM) and Community Supports (CS) authorization requests via fax and enters data into the medical management system to create a service request and assign to the clinical team 

•    Review and reply to inquires received the CalAIM inbox

•    Return phone calls received in the CalAIM hotline to providers, members, and community partners regarding ECM and CS services

•    Educate members on the use of Medically Supportive Foods/Medically Tailored Meals and assist with changing meal provider

•    Review incoming Medically Supportive Foods/Medically Tailored Meals referrals to ensure appropriate diagnosis or chronic condition is provided before sending for clinical review

•    Facilitate ECM and CS referrals for members as needed

•    Collaborate with GCHP clinical Care Managers regarding member ECM and CS enrollment status. 

•    Create Case management program referrals 

•    Ability to stay calm and professional and maintaining clear and concise communication with internal and external partners 

•    Ability to convey empathy and is nonjudgmental of the member

•    Attends collaborative meetings with community partners as assigned

•    Document all contacts with members and providers in the appropriate medical management system using the standard charting format

•    Demonstrate GCHP core values: Integrity, Accountability, Respect, Collaboration, and Trust

•    Critical thinking skills as demonstrated by the ability to problem-solve complex, multifaceted situations

•    Strong organizational and prioritization skills 

•    Develops positive working relationships with external and internal customers

•    Ability to multi-task, both with and without super vision, with attention to detail 

•    Attend community events to provide information on Gold Coast Health Plan benefits 

•    Field work to obtain survey data & collaboration with RN to support member goals

•    Completes other projects and duties as assigned

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in related field: Preferred

Experience: At least 2 years of experience in Care Management or healthcare field: Required

Equivalent In lieu of degree: 4 years’ experience in a related field which is equivalent to a Bachelor’s degree

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

Computer Skills:        

•    Strong computer skills on Microsoft Office products and data base programs (Word, Excel and Microsoft Access a plus)

•    Ability to type at least 45 words per minute

Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) required

Other qualifications: Bilingual in English and Spanish preferred 

Competency Statements

•    Customer Oriented - Ability to take care of the customers needs while following company procedures.

•    Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

•    Accuracy - Ability to perform work accurately and thoroughly.

•    Communication, Oral - Ability to communicate effectively with others using the spoken word.

•    Communication, Written - Ability to communicate in writing clearly and concisely.

•    Decision Making - Ability to make critical decisions while following company procedures.

•    Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

•    Organized - Possessing the trait of being organized or following a systematic method of performing a task.

•    Responsible - Ability to be held accountable or answerable for one’s conduct.

•    Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using their own drive or initiative.

•    Accountability - Ability to accept responsibility and account for their actions.