Client Manager - Social Audits

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Position: Client Manager- Social Audits

Location: Home-based - U.S.

Do you believe the world deserves excellence?
As the leading global business standards company, BSI helps 80,000 clients worldwide improve their businesses. We work with thousands of organisations, ranging from the world’s largest and most successful brands to small local businesses.

Job Title: Client Manager – Social Audits

Role Overview:

The Client Manager – Social Audits is responsible for conducting thorough assessments of client organizations’ management systems to ensure compliance with social accountability and ethical labor standards such as SA8000, Sedex SMETA, RBA, WRAP, and other relevant frameworks. This role involves evaluating working conditions, labor practices, and corporate social responsibility (CSR) initiatives to support ethical practices, fair treatment of workers, health & safety, and adherence to local and international labor laws.

You will conduct on-site audits, produce detailed assessment reports, and make certification recommendations. Additionally, you’ll promote BSI’s products and solutions, helping clients enhance business performance and manage risk—supporting BSI’s mission to "Make excellence a habit."

Key Responsibilities:

• Conduct on-site assessments—both announced and unannounced—according to relevant standards, program requirements, and specifications.

• Prepare clear and comprehensive assessment reports, presenting findings and corrective actions to clients.

• Make certification decisions, including the issuance, re-issuance, or withdrawal of certificates in line with BSI policies and timelines.

• Lead audit teams as needed, ensuring effective team communication, quality of service, and strong working relationships.

• Build and maintain strong client relationships, identifying opportunities for further business development and enhanced client satisfaction.

• Collaborate with support teams to ensure accurate and up-to-date client records and internal documentation.

• Monitor the implementation of corrective and improvement actions, making recommendations regarding ongoing certification.

Technical Skills:

• In-depth knowledge of social auditing standards and ethical trade frameworks.

• Strong auditing, investigative, and interviewing skills.

• Excellent report writing and presentation capabilities.

• Proficiency in analyzing data and identifying compliance gaps.

Core Competencies:

• Problem Solving & Critical Thinking: Ability to assess complex situations and recommend effective solutions.

• Communication: Clear, concise, and professional verbal and written communication.

• Adaptability & Resilience: Comfortable navigating change and managing competing priorities.

• Interpersonal Skills: Conflict resolution, coaching, collaboration, and cultural sensitivity.

• Leadership: Strategic thinking, team coordination, and stakeholder engagement.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.