Senior Operations Manager - (HR31676DS)

Job Title: Senior Operations Manager
Location: Remote (EST Time Zone)
Salary Range: up to 3500 USD

Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a high-growth EdTech and HealthTech portfolio with a dual mission: democratizing access to elite medical education and reimagining operational efficiency and compliance in healthcare delivery. The company operates two rapidly scaling ventures and is seeking a systems-oriented leader to serve as the operational architect behind their growth.

Position Overview:

This is not a typical operations role. The Senior Operations Manager will be the sole owner of all internal systems and workflows, responsible for building, optimizing, and executing critical operations across two core businesses. You'll manage everything from Airtable-based student lifecycle processes to healthcare compliance onboarding and documentation, while designing the architecture that supports scalable, compliant growth. This role requires a self-starter with advanced technical know-how and a builders mindset who can thrive in a solo capacity.

Key Responsibilities:

1. AcceptMed - EdTech Operations:

• Own and optimize the Airtable CRM: ensure 100% data integrity, automation, and usability.
• Execute re-matching workflows between students and advisors; draft clear communications and manage updates.
• Serve as primary contact for student/advisor operational inquiries.

2. AccessPlusHealth - HealthTech Operations:

• Manage new client onboarding end-to-end: contracts, integrations, and documentation.
• Lead healthcare compliance systems: maintain frameworks, track regulatory adherence.
• Coordinate national physician license renewals with 3rd-party vendors.
• Maintain partner compliance deliverables (CME submissions, credential files, etc.).
• Research and advise on Corporate Practice of Medicine (CPOM) constraints in regulated states.

3. Cross-Functional Systems & Process Ownership:

• Conduct audits and re-engineer operational workflows for efficiency and scale.
• Design and implement automation using no-code/low-code tools (e.g., Zapier, Make).
• Maintain and scale a structured knowledge base of SOPs, contracts, and compliance documents.

Qualifications:

• 3-5 years of operations management experience, ideally across multiple domains.
• Expert-level Airtable skills: building complex bases, automations, and interfaces.
• Hands-on experience with automation platforms like Zapier or Make.
• Strong analytical and systems-thinking abilities.
• Bachelor's degree required.

Nice-to-Haves:

• Experience with property management software (LeadSimple, AppFolio, PropertyMeld).

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.