Principal Consultant

Job Title: Principal Integrations Consultant

Business Unit: Alvaria CX Business Unit (CX)
Location: India - Remote

General Scope & Summary

As a Principal Consultant within the Alvaria CX Business Unit (CX), you will be responsible for the delivery of tailored software solutions that integrate seamlessly with the CX product suite to meet specific customer requirements. Your duties will include the design and development of customized applications, perform rigorous testing to ensure functionality and quality, and supporting customers during the deployment and testing of the solutions.

In addition to client-focused development work, you will collaborate with the Research and Development (R&D) team to maintain and enhance core product offerings. Your performance will be evaluated based on billable utilization, the successful completion of projects within defined scope and budget, and your effectiveness in identifying opportunities for additional products and services that add value for customers.

This is a critical role aimed at helping clients fully realize the benefits of their Alvaria products.

Primary Role & Responsibilities

• Lead and execute customer-facing projects in accordance with functional and technical specifications, as well as Statements of Work (SoW).
• Design, develop, and implement applications based on high-level specifications and logical workflows, ensuring the delivery of robust, scalable, and efficient solutions.
• Collaborate with cross-functional teams to design / create business application prototypes and iterate on solutions based on stakeholder feedback.
• Effectively communicate complex technical concepts to both technical and non-technical audiences across all organizational levels.
• Provide outstanding customer service by closely engaging with clients to understand their requirements, thereby ensuring successful project outcomes and high levels of customer satisfaction.
• Drive innovation through the development of solutions that support the organization’s strategic objectives, while actively contributing to the overall success of the team.

Specialized Knowledge & Skills

• Proficient in Microsoft .NET (C#/.NET Core), with demonstrated experience in developing and deploying enterprise-grade applications. Skilled in supporting technologies and frameworks, including HTML, CSS, JavaScript, SignalR, Angular, WCF Services, and Microsoft IIS.
• Experience in scripting, with proficiency in Python and familiarity with other scripting languages such as PowerShell.
• Skilled in relational and NoSQL databases, with a preference for Microsoft SQL Server, MongoDB, and Amazon DynamoDB.
• Strong background in API design and development, with an emphasis on building and consuming microservices architectures.
• Practical experience with Amazon Web Services (AWS), including hands-on use of various AWS services.
• Knowledgeable in Customer Relationship Management (CRM) system integrations, with preferred experience integrating with Salesforce and other CRM and/or collections platforms.
• Deep understanding of RESTful API principles to ensure secure, scalable, and efficient data exchange.
• Experienced in Agile software development methodologies, particularly within a Scrum framework, and proficient in using tools such as JIRA for task and project management.
• Familiar with Continuous Integration and Continuous Deployment (CI/CD) practices and tooling, including Jenkins, to support automated and efficient software delivery pipelines.
• Proficiency in automation and performance testing, to ensure application reliability, scalability, and performance.
• Working knowledge of containerization and orchestration technologies, including Docker, Kubernetes, and Helm.
• Possesses domain expertise in Alvaria products, providing a comprehensive understanding of customer requirements and ensuring the effective delivery of tailored solutions within this platform.

Education & Experience

• Minimum of 5+ years of experience in a relevant field.
• Bachelor's degree in Computer Science or a related field; equivalent professional experience will be considered.

Why Join Us?

• Career Growth: We offer robust opportunities for professional development and career progression within a dynamic, innovative business unit. You will have the chance to work on projects that drive the future of Alvaria CX Business Unit (CX) solutions.
• Work Environment: This role is based in India, with the flexibility to work remotely.
• Benefits: We offer a competitive benefits package and opportunities for continued learning and development.