Manager, Desktop Support Operations

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Client Management & Stakeholder Engagement

• Serve as the senior point of contact for international users and stakeholders on infrastructure support, service delivery, and escalations.
• Build and maintain strong client relationships by ensuring timely communication, reporting, and resolution of issues.
• Translate complex technical topics into business language for client-facing interactions.

Team & Operations Leadership

• Lead geographically distributed teams in Remote Desktop Support or end point management.
• Drive operational excellence by ensuring SLA/KPI adherence, continuous monitoring, and proactive issue resolution.
• Generate regular reports on team performance, incident resolution times, and user satisfaction to drive continuous improvement.
• Collaborate with leaders to ensure effective resource planning, training, and performance management.
• Ensure adoption of a flexible work pattern as required for the business.

Infrastructure Management

• Lead and manage the EUX team, including desktop support specialists, engineers, and technicians.

• Ensure optimal performance, uptime, and capacity planning for core infrastructure systems.
• Drive standardization and modernization efforts for endpoint and access management.

Governance, Security & Compliance

• Provide suggestions and viewpoints to enforce IT security, compliance, and endpoint management policies.
• Collaborate with Security, Architecture, and Infrastructure teams to ensure secure and efficient operations.
• Ensuring deployment of all software through SCCM or MDM platform
• Develop and implement the EUX strategy in alignment with the organization’s IT and business goals.
• Ensure the availability, reliability, and security of end-user computing services, including hardware, software, and remote access solutions.

Strategic Initiatives

• Lead transformation projects related to end point management and work towards automation where possible.
• Evaluate emerging technologies and tools to improve service delivery, security, and scalability.

• Build and maintain strong relationships with stakeholders, executives, and vendors to ensure seamless IT service delivery.

Qualifications

Bachelor's or Master’s degree in Computer Science, IT, or a related discipline. 10–15 years of progressive experience in IT infrastructure and support. 4+ years in a senior managerial role interfacing with international clients. Proven experience managing large-scale remote desktop support teams. Having experience in leading Service Desk, Network Operations, and IDAM is a plus.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.