Trusted by thousands of counterparties within the global FX ecosystem, CLS makes FX safer, smoother and more cost effective. Trillions of dollars worth of currency flows through our systems each day. Created by the market for the market, our unrivaled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so you can put your capital and resources to better use. Our complementary products are designed to enable you to manage your risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

Functional title - Director, Infrastructure Platform Ops
Department - Infrastructure
Corporate level - Director
Report to - Head of Platform Operations
Location - New Jersey
Expected full-time salary range between $ 150,000 - $185,000 + variable compensation + 401(k) match + benefits.
- Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role.

Job purpose

Reporting to the Head of Platform Operations; the role will be to run the Application Support teams within CLS. The role will work closely with both the engineering team and the Application Development teams and will be the main point of contact for the Operations team when there are Service impacting issues.

Essential Job Functions
- A member of the Platform Operations leadership team, responsible for ensuring the Production environment is stable and well managed.
- Responsible for running the global Application support teams made up of Windows Application Support, Unix Application support and a Nightshift support function.
- Acting as an escalation point for high impact Application Support issues, including out of hours call outs.
- Ensuring the Application support teams are modernizing their methodology to ensure they are efficient and able to deliver consistently.
- Responsible for Managing the Operational stability of the Applications and Middleware within CLS, including acting as an escalation point for issues.
- Responsible for ensuring that Application Deployments and changes are well managed and delivered on time.
- Management of vendor relationships ensuring renewals and regular reviews are performed.
- Own the relationship with the Application Development teams to ensure Releases and updates are managed and issues are fed back for resolution.
- Act as an escalation point for Application issues from the Business stakeholders.
Minimum Job-related Experience Required
- Team management experience, preferably with a team supporting Business-Critical production workloads.
- An understanding of Financial management and Vendor management skills.
- Experience implementing standards and procedures to adhere to current best practices and support continual service improvements.
- Ability to work with decision-makers to define business and systems requirements and recommend new technology in accordance with corporate policies.
- Good understanding of working in a regulated environment and conversant with the adoption of good Governance, Risk and Compliance (GRC) practices.
- Preferable for experience gained working in a regulated financial services / banking organization.
Specialist Skills/Knowledge
- A full understanding of ITIL specifically change control and incident management.
- A solid overall understanding of Application technologies and experience of working closely with Application development teams.
- A strong understanding of application release methodologies including CI/CD.
- A methodical approach to documentation including run books and change plans.
- A good knowledge of Application support preferably on both Windows and Linux operating systems.
- A solid understanding of Middleware technologies including MQ and WebSphere.
- Possess a strong service-oriented mind set who can consistently deliver high level of service to the business.
- Self-motivated to exceed management expectations and objectives.
Minimum Education Required
- Bachelor’s degree educated or equivalent.

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
2 paid volunteer days so that you can actively support causes within your community that are important to you.
Generous parental leave policies to ensure you can enjoy valuable time with your family.
Parental transition coaching programmes and support services.
Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
Active support of flexible working for all employees where possible.
Monthly ‘Heads Down Days’ with no meetings across the whole company.
Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
Private medical insurance and dental coverage.
Social events that give you opportunities to meet new people and broaden your network across the organisation.
Annual flu vaccinations.
Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Application Support Director

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Job description

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