Implementation Specialist

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Implementation Specialist is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis.   The Implementation Specialist may spend a significant amount of time interfacing with the clients, including on-site travel.

Responsibilities

• Works with the Sr. Manager, Professional Services Operations and Manager of Account Management to communicate via webinar/conference call, email and on-site interactions with members of the clients’ leadership teams to develop comprehensive roll-out plans for new clients (defined as new PACE programs, expansion sites, and conversions). 

• Assists with pharmacy-related needs for the clients’ State Readiness Review.

• Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments. 

• Along with Sr. Manager, Professional Services Operations, serves as an intermediary between internal CareKinesis operations, IT, finance, client development and the respective disciplines within the client organizations.

• Supports in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis’ Comprehensive Medication Safety Services.

• Coordinates and assists with the process of gathering, entering and quality checking participant demographic and/or medication information into EireneRx as required.

• Communicates with internal Support and Integrations teams to coordinate any integration needs to specifications/modifications to EireneRx including testing and demonstration.

• Coordinates and sets agendas for weekly webinars/conference calls with PACE teams for customized training and necessary information discovery, and attends regularly scheduled internal meetings with operations, enrollment and reconciliation, finance, quality, and client development.

• Facilitates oversight of implementation-related medication needs, including (but not limited to) identifying dispensing plans to avoid waste and overlap, fielding and assisting with billing needs, working with EVP of Clinical Pharmacotherapy to assign operational support, procure required medication-related licensure, and other duties as required. 

• Maintains accurate and updated client info in Salesforce/CRM software and other designated platforms.

• Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first month of CareKinesis services. 

• Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and general medication knowledge.

• Assures a smooth transition to account management team at the close of the implementation process.

• Works directly with VP of Product Management on existing client new integration implementations including coordinating conference calls with various vendors and stakeholders, testing, remote and on-site support during go-live and continuing client and internal staff support post implementation via telephone and email.

• Supports Manager of Account Management in new hire on-boarding and ongoing internal training

Secondary Functions

• Supports account management team by attending internal meetings and communicating implementation updates.

• Conducts EireneRx 101 webinars for new and existing clients.

• Sends communication to operations to announce new clients and their specific details.

• May travel on-site outside of initial implementations to conduct trainings for new PACE staff or retraining for existing partners.

• Supports account management team post-implementation with clinical call center staff and client inquiries.

• Cross-train with the Associate Account Management team to support client needs as assigned by the Manager of Account Management.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education

• Required:  Associate’s degree or formal training beyond high school

  • Preferred:  Bachelor’s degree in Business Administration, Marketing, Nursing, or related field

Experience

• Required:  2-3 years of customer service experience in healthcare

• Required: Healthcare experience

  • Preferred: Certified Pharmacy Technician (CPhT)

  • Preferred: Client facing experience

  • Preferred: Knowledge of CMS guidelines

  • Preferred: Knowledge in PACE

• Required for Senior Level: 3-4 years of implementation and healthcare industry experience

  • Preferred for Senior Level: Health plan experience

Skills & Abilities

• Required: Excellent written and verbal communication skills, and professionalism when working with clients

• Required: Strong computer and technical skills including using Word processors, spreadsheets, and database software

• Required: Experience conducting presentations to groups via webinar/conference call platforms, and in person

• Required: Project management, documentation and organizational skills

• Required: Ability to solve problems under pressure by making immediate decisions while on the phone/in-person

• Required: Detail oriented and able to prioritize workload

Additional

• Required: Valid driver’s license in good standing and valid auto insurance

• Required: Ability for overnight travel up to 50-75%, when necessary

  • Preferred: Well-organized and proficient in the operations of CareKinesis

  • Preferred: Ability to orient PACE staff to CareKinesis’ services

  • Preferred: Ability manage multiple priorities and work independently

Physical & Mental Demands

• Communicates by way of the telephone or computer with providers, participants, customers, and vendors.

• Must be able to commute to multiple site locations across the state.

• Operates a computer and other productivity machinery.

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day.

• Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.

• Occasionally exerts up to 20 pounds of force to lift, carry, push, pull or move objects.

• Ability to reach to retrieve shelved items.

• May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.  This may be considered a hybrid position based on manager discretion.
 

Travel

*CareKinesis: Up to 60% for implementation meetings, orientation, and go-live support. Travel depends on influx of new clients and customized implementation plan but can include:

• 1-2 days, pre-implementation meeting

• 3-4 days, on-site orientation/training

• 3-5 days, on-site go-live support

• 3-5 days, in-services

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.