Records Manager

Our Company

The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the Electric Reliability Organization (ERO) for North America, subject to oversight by the Federal Energy Regulatory Commission (FERC) and Provincial authorities in Canada. NERC's jurisdiction includes users, owners, and operators of the bulk power system, which serves nearly 400 million people.

Our Mission

The vision for the Electric Reliability Organization Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid.

Your Impact

The Records Manager is responsible for the overall implementation and maintenance of NERC’s document management and record retention policies. This role covers the process of managing and supporting the creation, maintenance and retention of records, and has a lead role in developing and implementing the document management strategy for the organization. The Records Manager will report to the Director of Corporate Risk Management.

Your Role

• Lead the design, implementation, and maintenance of the company’s document management and records retention policies and related procedures, working closely with the IT department to ensure the deployment of necessary supporting technology and with the Legal department to ensure compliance with applicable internal policies and legal requirements.
• Work with the Document Management Steering Committee and NERC management to ensure that the effective implementation of information management is aligned with the organization’s strategic goals and business performance needs.
• Partner with Enterprise Risk Management to lead the planning and development of strategies for addressing NERC’s evolving information management needs, including adopting a data-driven, pro-learning and digital first culture.
• Develop, implement, and maintain clear document management process/procedures, guidelines, and best practices that enable efficiencies, support adoption, and are compliant with applicable legal and regulatory requirements.
• Work closely and collaboratively with the legal and IT departments and relevant department managers to identify potential areas that could be susceptible to cybersecurity breaches as well as preventive methods to make sure data remains secure..
• Conduct regular reviews of the effectiveness of the document management program to identify opportunities for improvements and any identified control weaknesses.
• Work with the Communications and Training departments to brand and regularly communicate to the organization about the document and records management program.
• Work with Human Resources and Training Departments to ensure ongoing education and training of company personnel on document management policies and procedures.

Provide management oversight of the Document Coordinators regarding the implementation and the company’s document management and records retention polices.

Qualifications

The successful candidate will have:

• Five to eight years’ experience in corporate records management, including administration of records retention and destruction programs.
• Demonstrated project management experience in a deadline driven and changing environment, using initiative to make decisions.
• A Bachelor’s degree or higher in Library Science, Business Administration, or related field.
• Extensive experience with SharePoint and Microsoft Office applications.
• General familiarity with legal and regulatory frameworks applicable to the design and implementation of document management, records retention, and destruction policies.
• Ability to tackle issues, and effectively work through issues collaboratively.
• Able to motivate people and foster a collaborative environment.
• Experience in working with senior level management and fostering client relationships.
• Exceptional verbal and written communication skills, including delivery of effective presentations.
• Strong analytical and organizational skills.

• Strong interpersonal skills.
• Ability to work in a distributed, dynamic, team-oriented environment.
• Excellent customer and business focus.

Additional desired attributes include:

• Proficiency in Microsoft Office applications.
• Familiarity with Enterprise Risk Management Programs
• Knowledge of NERC.

Other

• A background check will be conducted prior to employment.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• This position has been classified as exempt
• The position may be based remotely but must be able to travel to NERC offices, if needed. Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies.

Our Culture Declarations

• Everyone at NERC is a leader.
• We are accountable personally and organizationally to deliver on commitments.
• We develop ourselves and people in the organization to ensure that NERC realizes its strategic objectives.
• We are resilient and adaptable to the challenges and needs of the business/people.
• We exude a growth mindset and empower teams to take risks.
• Build collaborative relationships within NERC, the ERO, and the stakeholders of NERC.
• We exemplify NERC cultural behaviors:
  • Reward, high-quality, creative, and innovative work
  • Attract, engage, and retain top talent
  • Value and respect diverse perspectives
  • Provide a safe, inclusive, and collaborative work environment
  • Form strong relationships within the company, and with the ERO Enterprise
  • We demonstrate curiosity in a wide variety of areas and are open to exploring new situations, knowledge and opportunities for growth and development
  • We demonstrate an anticipatory mindset; preventing problems, and building contingencies where appropriate
  • We are champions for diversity and inclusion. Seeks out and values diverse perspectives.