Offer summary

Qualifications:

Proven experience in technical customer support or client success roles., Strong command of written and verbal English, with attention to detail in content accuracy., Bilingual in English and Afrikaans, with a solutions-oriented attitude., Tech-savvy and able to work flexible hours, including evenings and weekends..

Key responsibilities:

Review and correct AI-generated content for accuracy and tone.

Act as the first point of contact for high-end clients via various communication channels.

Maintain logs of AI errors and client feedback for continuous improvement.

Collaborate with internal teams to escalate complex issues and enhance client experience.

Job description

This is a remote position.

A Tech Entrepreneur is seeking a proactive, detail-oriented Part-time Remote AI Content & Client Support Specialist to serve as both the quality gatekeeper for their AI-generated outputs on their platform and the first point of contact for their high-end clients for 15 - 20 hours a month. This role is ideal for someone who is tech-savvy, calm under pressure, and confident in handling real-time client queries, including after-hours inquiries, with professionalism, promptly and clarity.

Key Responsibilities:

Content Quality & Correction

Review content generated by the AI system for accuracy, tone, and completeness.
Identify and document AI mistakes, including what needs to be corrected or improved.
Insert and flag appropriate corrections to ensure the final output meets high editorial and brand standards.
Collaborate with the product or development team to report recurring issues and help fine-tune AI performance.

Client Support & Escalation

Act as the first point of contact for clients via phone, email, or live chat, this could also occur after-hours or weekends.
Address queries related to platform functionality, listing issues, or content concerns with prompt and professional communication.
Escalate complex issues to the appropriate internal teams while maintaining clear client communication.
Provide a white-glove service experience, ensuring high-end clients feel supported and valued at all times.

Process Management & Feedback

Maintain a log of common AI errors and client feedback to support continuous improvement.
Assist in updating support documentation or internal guidelines as AI system behaviour evolves.
Identify opportunities to improve response processes and enhance the client experience.

Requirements

Proven experience in technical customer support or client success roles.
Strong command of written and verbal English with the ability to identify and correct nuanced content errors.
Comfortable handling calls and support requests from high-end clients with professionalism and empathy.
Able to work flexible hours, including evenings and weekends, as part of a standby schedule.
Tech savvy with a solutions-oriented attitude.
A sharp eye for detail, especially when reviewing errors on the platform.
Fully Bilingual in English and Afrikaans.