Offer summary

Qualifications:

1+ years in high-volume outreach, preferably in healthcare., Proven ability to build rapport and influence through phone communication., Comfort with CRM, EMR, and other multi-platform technologies., Knowledge of healthcare insurance and experience with Medicare/Medicaid populations..

Key responsibilities:

Conduct outreach calls to educate and motivate patients.

Help patients access overdue preventative screenings and essential health services.

Use motivational interviewing to understand patient needs and drive engagement.

Collaborate with Population Health teams to optimize patient outcomes.

Job description

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

Transform Healthcare Access as an Engagement Specialist at Galileo

Ready to be the bridge between life-changing healthcare and the people who need it most?

At Galileo, we're revolutionizing primary care through our interdisciplinary team approach and award-winning digital health platform. Our model doesn't just treat patients—we partner with them to transform their health journey from the very first conversation.

Your Mission

As an Engagement Specialist, you'll be the first voice patients hear and the catalyst for their healthcare transformation. You'll guide individuals from initial curiosity to active participation in their care, using your communication skills to motivate real health improvements.

What You'll Accomplish:

Connect & Inspire: Conduct outreach calls that educate and motivate patients to engage with Galileo's services
Close Care Gaps: Help patients access overdue preventative screenings and essential health services
Build Relationships: Use motivational interviewing and active listening to understand each patient's unique needs
Drive Results: Meet engagement and quality improvement targets while supporting individual patient success
Master Multiple Systems: Navigate CRM, EHR, and scheduling platforms to solve problems efficiently
Collaborate for Impact: Work closely with Population Health teams and Practice Managers to optimize patient outcomes

What You Bring

Essential Experience:

1+ years in high-volume, results-driven outreach (healthcare experience preferred but not required)
Proven ability to build rapport and influence positive action through phone communication
Comfort with multi-platform technology (CRM, EMR, Google Suite, Smartsheets)
Self-directed work style with strong problem-solving and multitasking abilities

Qualifications:

Knowledge of healthcare insurance, HEDIS quality measures, or population health initiatives
Experience with Medicare/Medicaid populations
Bilingual English/Spanish capabilities
Background in health coaching, care coordination, or patient education

Why Choose Galileo

Comprehensive Benefits Package:

Full medical, dental, and vision coverage
HSA with company matching + FSA options
401(k) with company match
Paid family leave and comprehensive PTO
Company-paid life insurance and disability coverage

Work Environment:

Primarily desk-based role with standard physical requirements
Flexible startup culture with opportunity to shape processes
Collaborative team environment focused on patient impact

Ready to Make a Difference?

Join us in making quality healthcare accessible to everyone.

Ready to apply? To complete the application process, please complete this short form https://forms.gle/322jbpYi5wUt6Y2v8

Compensation: $28-32/hour based on experience and market factors

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

Required profile