Offer summary

Qualifications:

3+ years of experience in Account Management or Customer Success role., B2B sales experience, preferably in SaaS., Strong writing, strategic thinking, and planning skills., Ability to adapt and develop a growth mindset..

Key responsibilities:

Proactively manage customer success and drive adoption post-sale.

Align partnership expectations and execute onboarding plans with customers.

Collaborate with Sales, Support, Marketing, and Product teams to ensure client success.

Manage a book of existing clients to secure retention and drive growth.

Job description

Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.
Here’s what you’ll be doing:

Proactively own and manage the success of customers.
Work with customers to align partnership expectations, build and execute onboarding plans.
Collaborating with other business functions to ensure client success. For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.
Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.
Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.

We’re excited about you because you have:

3+ years’ experience in an Account Management or Customer Success role.
B2B sales experience (SaaS preferred)
Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.
Ability to adapt, or willing to learn how to develop a growth mindset.
Motivated with a competitive drive, eager to learn, and humble.
A proven track record of renewals achievement.

What else would be great:

Strong network within the Salesforce ecosystem
Experience in the SaaS/Cloud space a big plus

What's in it for you?

Competitive salary
Empathetic and collaborative culture that embraces diversity.
Professional development and substantial growth opportunities
Creative freedom and the ability to make a mark in our company.
Flexible working hours

Note: This role is a Full-time Contractor position
Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.

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