Customer Service Consultant, Guest Experience

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to corporate social responsibility and our 5-year sustainability strategy

As a Customer Service Consultant, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate 

KEY RESPONSIBILITIES

• Deliver Top-Tier Service
  Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling
  Recommend additional services and products tailored to guests’ needs to enhance their experience. 
• Problem Solving
  Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management
  Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships
  Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate
  Work closely with the team to achieve goals and continuously improve the quality of service.

Incentives & Rewards

• Performance-Based Incentives
  Earn incentives based on customer satisfaction, upselling success, and service excellence.
• Spot Awards
  Recognition for exceptional service moments and outstanding teamwork.
   

What We Offer You

• Competitive Compensation
  $18/hour plus performance-based incentives.
• Growth Opportunities
  Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks
  Paid volunteer days and participation in sustainability-focused initiatives.
   

What You Bring

• Customer-Focused
  A genuine passion for delivering exceptional service.
• Consultative Selling
  Skill in upselling while enhancing the overall guest experience.
• Problem Solver
  Ability to quickly and effectively resolve guest issues.
• Team Player
  Strong collaboration skills and commitment to achieving shared goals.
   

Additional Requirements

• Availability to work flexible shifts, including evenings and weekends.
• Overtime may be required during peak periods.
• TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.

SALARY/HOURLY PAY SCALE

• $18.00 + Performance-Based Incentives

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!