Offer summary

Qualifications:

High School diploma with 2 years of relevant experience or equivalent education and experience., Knowledge of medical terminology and surgical scheduling software preferred., Experience with electronic medical records is advantageous., Demonstrated customer relations skills are preferred..

Key responsibilities:

Schedule surgical cases in coordination with physician offices and manage physician block time.

Facilitate patient flow through the pre-operative process and confirm pre-op/post-op appointments.

Coordinate prior authorization insurance requests and ensure documentation is accurate in patient charts.

Organize and plan provider schedules to ensure timely surgeries and communicate with patients regarding their needs.

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

910133 Ophthalmology

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
Responsible for working with physician offices to schedule cases to be performed in a surgery center. Coordinates with materials management regarding required equipment and/or supplies needed for scheduled cases. Manages physician block time for maximum efficiency. Facilitates patient flow through the pre-operative process.

ESSENTIAL FUNCTIONS

Collaborates with OR nursing and anesthesia regarding scheduling surgical cases for assigned provider(s).
Arranges surgery schedule with preferences for medical necessity, as well as patient and/or equipment conflicts and surgeon preferences.
Corresponds with surgeon offices for needs, cancelations, pre-op/post-op care/testing/appointments.
Contacts patients to confirm and schedule pre-op and post-op testing and appointments.
Coordinates Prior Authorization Insurance requests in required timeframes.
Sends patient required surgical information/ documentation.
Ensures all aspects of surgery have been documented in patient’s chart correctly.
Books cases in appropriate system(s).
Adds scheduled cases to Provider’s calendar.
Organizes and plans Provider’s schedules to ensure surgeries are scheduled in a timely manner on designated OR days.
Coordinates combo surgery cases with other Providers and their support staff.
Requests and coordinates schedules with facility to accommodate additional and/or extra needed OR time based on case needs.
Within scope of practice, contacts patients via phone and electronically to answer any questions the patient may have.
Completes faxing, copying, and mailing copies of letters to patients and completes paperwork as appropriate/needed.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

High School diploma and 2 years relevant experience required
Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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