Offer summary

Qualifications:

Experience with Amadeus Cryptic system and advanced skills in ticketing and exchanges., Minimum 1-year experience in customer service and travel sales environment., Strong English communication skills, both written and verbal., Excellent organizational skills and ability to multi-task..

Key responsibilities:

Action all global air services including ticketing, exchanges, and refunds on Amadeus GDS.

Respond promptly to emails and stay informed of airline rules and regulations.

Assist the sales team in promoting flight sales with tours and follow up with airlines on authorizations.

Contribute to air project development and support local office in G Air matters.

Job description

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

What You’ll be Doing:

Actioning all global air services and support, (ticketing, exchanges/re-issues, schedule changes, refunds etc.) on Amadeus GDS
Respond in a timely manner to all emails
Stay fully informed of all airline rules & regulations
Ensure all tickets due are processed/issued daily
Assist sales team with developing a culture & confidence in selling flights with tours
Ensure proactive follow up with airlines on authorizations & problem file solution
Point of contact for the local office in G Air matters, (Internal Booking Engine, etc.)

General:

Assist in any air project-related development
Other duties or responsibilities as required
Standard local office 9-5 work schedule with occasional after-hours/weekend emergency support
Contribute actively to the company’s performance and culture by fully embracing G Adventures Core Values

Desired Skills and Experience.

Experience with Amadeus Cryptic system
Amadeus Cryptic advanced skills on PNRs, Fares, Ticketing, Exchanges, and Refunds (BSP/ARC)
Minimum 1-year experience in customer service & Travel Sales environment
Advanced computer skills and ability to learn new systems
Confident using Microsoft (Word, Excel) and Google (Gmail/Drive), etc.
Customer Service focused, both internal and external
Airlines NDC (New Distribution Channel) understanding is an asset.
Strong English, written and verbal communication skills
Self-motivator and willing to communicate up
Ability to multi-task and prioritize tasks, duties
Excellent organizational skills and attention to detail
Self-starter mentality