Ops. Regional Maintenance Technician

ABOUT GATEWAY SERVICES INC.: 

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us. 

Job Overview

The Operations Regional Maintenance Technician, reporting into the Operations Maintenance Manager, is responsible for inspecting crematory machinery and conducting preventative maintenance and repairs. This position will execute basic care, diagnose problems, plan and execute repairs, ordering necessary parts and supplies as required. This individual will make recommendations to management based upon observed problems and or practical maintenance requirements. The incumbent will also perform general maintenance and repairs for assigned equipment and facilities including electrical, basic refractory, heating and cooling, and other building systems.

Duties & Responsibilities

• Test to check whether systems and components are secure and are working properly.  
• Isolate the systems or components that might have caused the problem.  
• Operate equipment for testing purposes or diagnose using various equipment, including hand-held and onboard compression gauges or diagnostic computers.  
• Maintain efficiency and accuracy in diagnosing as well as repairing machinery.  
• Perform scheduled maintenance service.  
• Repair or replace worn parts ahead of equipment breakdown or damage.  
• Use power tools, machine tools and common hand tools.
• Review work orders and discuss work with supervisor.  
• Test and adjust repaired systems to manufacturer's performance specifications.  
• Advise maintenance manager on work performed, general equipment condition and future repair requirements.  
• Diagnose faults or malfunctions and confirm findings with supervisor to determine whether to repair or replace unit.  
• Plans repair work using buildings blueprints or equipment manual as needed.
• Performs general repairs that do not require a specialized technician.  
• Performs routine maintenance on building systems.
• Cleans and assists with upkeep of the facilities.
• Orders supplies and materials needed for repairs and maintenance.
• Performs other related duties as assigned.
• Complete reports to record problems and work performed.  
• Train on site personnel crematory maintenance basics and efficient and effective machine operation   

Education, Training & Qualifications  

• High School diploma, G.E.D. or equivalent or Technician trade certification.  
• Two years of maintenance experience, which could be related to troubleshooting, HVAC, refractory, controls, and PLC experience.
• Valid Driver’s License   
• Experience and understanding of electrical schematics, multimeters and manometers is preferred.
• Knowledge of general carpentry and repair.

Skills & Abilities   

• Ability and knowledge of how to use hand tools and power tools.
• Excellent organizational and time management skills.
• Efficient problem-solving skills.  
• Able to build and maintain lasting relationships with affiliates.  
• Ability to learn new technology and repair and service procedures and specifications.  
• Ability to work individually and as part of a team.  
• High level of integrity and work ethic.  
• Ability to work independently  

Working Conditions  

• Heavy travel- up to 80% of the time
• Frequent bending and lifting (65lbs minimum weight)
• Working in varying temperatures-heat and cold
• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regularly exposed to high noise environments
• Regularly exposed to high heat environments

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve 

WHAT YOU CAN EXPECT FROM US: 

• Generous salary and benefits package includes:

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D, STD and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan 

• Potential for Career Growth 
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community 
• Great Hearts & Minds Scholarship Program 
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov