Offer summary

Qualifications:

Previous experience in the debt/finance industry, particularly in collections or accounts receivable., Strong customer service skills and a genuine desire to assist individuals in financial distress., Proficiency in Microsoft Office Suite and Adobe Acrobat., Excellent written and verbal communication skills in English..

Key responsibilities:

Answer inbound calls and provide updates to creditors or direct calls to appropriate team members.

Assist in processing client debt solution applications and maintain accurate file workpapers.

Verify client details with creditors and liaise for follow-up on outstanding information.

Maintain and enter data into the CRM system.

Job description

Revive Financial is a national Australian company helping people move forward financially. We support everyday Australians with debt management and lending solutions. Better still, we care! 

We provide a holistic and non-judgemental approach while offering positive and realistic solutions to individuals and businesses in debt. Whether someone is looking to manage their debt, find a loan or receive corporate insolvency advice, Revive Financial can assist.

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

Answering inbound calls, review of customer file notes, providing updates to creditors where possible or directing calls to appropriate team members
Assisting with processing client debt solution applications, including the confirmation of outstanding creditor account details, preparation of confirmation sheets & maintenance of file workpapers
Maintenance and data entry of information into our CRM
Verification of client details with creditors
Liaison with creditors for follow up of outstanding information and supporting documentation

Ideally the candidate must have previous experience in the debt/finance industry in a collections/account receivable team
Genuinely find satisfaction in assisting people who are experiencing financial distress
A strong focus on providing outstanding customer service
Computer literacy (extremely proficient with Microsoft Office - SharePoint, Word, Excel & Outlook, as well as Adobe Acrobat)
Exceptionally high communication skills, both written and spoken (English)
Able to manage time without micro management and multitask where required
Stable working history
Able to work well in a team environment and follow directions of team leader
Enthusiastic and reliable
Preferably with experience in Collections and Insolvency background
At least 2 years BPO experience