Senior Engineering Manager - Customer Support

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

⭐️ The Senior Engineering Manager job at Alan

At Alan, our engineering leaders are exceptional technical leaders who combine strategic vision with hands-on leadership to drive both team excellence and technical innovation. As a Senior Engineering Manager, you'll remain deeply technical while building high-performing teams across multiple engineering crews.

🚀 Your mission

You'll lead an engineering area of 6-15 engineers, staying close to the code while scaling your impact through exceptional teams. In this role, you will:

• Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security

• Build talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers

• Enable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively

• Drive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals

• Stay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader
  

🚀 What we're looking for

• 3-5 years of engineering management experience with a track record of building high-performing teams

• Strong technical background with the ability to make sound architectural decisions and guide technical excellence

• Proven ability to balance technical debt with feature delivery while maintaining engineering standards

• Experience with modern development practices including AI-assisted development, automated testing, and productivity tools

• Passion for both building great products and developing great engineers

• Interest in AI and modern productivity tools to enhance team efficiency

🤖 The customer support organisation

You'll lead the teams building sophisticated tools and systems that power Alan's industry-leading support team. Your mission will be to help the engineering team to create innovative solutions that help our support team deliver exceptional support to our members, combining technical excellence with a deep understanding of operational needs.

🙌   Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your  time as you  wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.