Offer summary

Qualifications:

1-3 years of experience in a financial institution or payment provider is preferred., Strong organizational, analytical, and communication skills are essential., Must have excellent time-management skills and attention to detail., Experience in direct customer-facing roles is required. .

Key responsibilities:

Review and assess incoming complaints related to consumer and business loans.

Investigate complaint details to determine root causes and necessary actions.

Respond to customer complaints professionally and in a timely manner.

Draft written responses to customers addressing their concerns and providing solutions.

Job description

Job Title: Loan Complaints Specialist
Client: Block Financials
Work Model: REMOTE
Job Duration: 3+ month contract with possibility of extension
Max Hourly Rate($): $24.90/hour on W2 + Benefits
Duties:
Review and assess incoming complaints related to both consumer loans and business loans.
Accurately identify the nature of complaints and categorize them appropriately.
Investigate complaint details to determine the root cause and assess if they require further action.
Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.

Skills:
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles - Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred

Required profile