Mid-Senior Customer Success Specialist at ODC - SmartMessage

Who are we?
We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We are free to work from wherever we want and go to the office whenever we like!

What is the role?
We are looking for Mid-Senior Customer Success Specialist for our Professional Services Team, who will take customers from the very first moment of signup to the moment of first success with our product.

What you’ll be responsible:
Work closely with the Customer Success Managers, Sales Managers and Account Executives to ensure customers have a great first experience with SmartMessage
Coordinate and execute onboarding activities with customers via phone, online or email
Manage account setup and activation operations for new customers
Inform customers about the product scope and functions
Understand the requirements and needs of customers during the onboarding process
Assist customers with implementation
Prepare HTML optimizations and assist with template design.
Solve customer queries, problems, and requests during the onboarding process
Answer customers' instant questions about their account / product usage
Solve minor technical issues during implementation
Take customer feedback and share with the team to improve the product and onboarding experience
Guide customers with using their account in an optimum manner
Ensure best practices are in place with the product to enhance expectations
Set up customer expectations
Act as a bridge between customer’s expectations and company’s objectives
Help customers feel more comfortable around the product
Increase the use and effectiveness of the products

We are looking for a passionate talent professional who has;

Preferably to graduate from the MIS, Technical, Statistics, Marketing and Communication departments of the universities
Minimum of 2 years of Customer Onboarding and/or Customer Management experience
Experienced in the IT Sector, Digital Marketing Agency or Mobile Marketing Agency for a minimum of 3 years
Proficiency in integrating software systems using API’s
Proficiency in HTML, HTML 5
Proficiency in Photoshop and Dreamviewer
Knowledge of general marketing and sales

Good command of English
Good command of MS Office programs

Join our team!