Program Manager, Client Implementation

Remote: 
Full Remote
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Offer summary

Qualifications:

Bachelor’s degree in public policy, business, technology, communications, or a related field; a master's degree is a plus., Deep familiarity with federal funding processes and experience in broadband or infrastructure programs., Proven track record in managing or mentoring client-facing teams in fast-paced environments., Strong communication, relationship-building, and analytical skills, with technical fluency in tools like Slack and AI applications..

Key responsibilities:

  • Lead the client implementation and success team to ensure timely and high-quality project execution.
  • Guide state and local partners through program implementation, transforming challenges into opportunities.
  • Utilize AI-driven tools for project management, documentation, and stakeholder transparency.
  • Build relationships with key decision-makers to expand Ready's influence across various state programs.

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Ready.net Information Technology & Services Small startup https://www.ready.net/
2 - 10 Employees
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Job description

We are seeking a dynamic, mission-driven leader to join our P3 division and manage our client implementation and success team. This individual will serve as a key partner to government stakeholders, ensuring complex, multi-stakeholder projects are delivered seamlessly while unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure. The ideal candidate brings a mix of public sector savvy, technical fluency, and a growth mindset—leveraging AI tools to scale impact, track progress, and turn customers into champions.

About your role at Ready ⚡️

  • Lead the client implementation and success team, ensuring projects are executed on time, within scope, and to high quality standards.

  • Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities.

  • Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.

  • Build trusted relationships with key decision-makers, enabling Ready to expand horizontally across state programs beyond broadband.

  • Collaborate with sales, product, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.

  • Stay up-to-date on relevant federal and state policy developments; distill insights to drive proactive engagement.

  • Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.

  • Mentor and coach a high-performing, mission-aligned client success team.

  • Represent Ready at key convenings, public sector forums, and strategic meetings.

A bit about you 🥇

  • Deep familiarity with how federal funding flows through state and local government—experience in broadband, infrastructure, or related programs is a plus.

  • Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).

  • Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.

  • Technically fluent—you’re comfortable adopting new tools quickly (e.g., Slack, Linear, Notion, AI tools like Claude or ChatGPT) and using them to drive efficiency, collaboration, and insight.

  • Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.

  • Exceptional communication, relationship-building, and stakeholder management skills—especially in politically complex environments.

  • Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.

  • Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.

  • Bachelor’s degree in public policy, business, technology, communications, or a related field. A master's degree is a big plus.

  • Nice to have: Project management experience and/or certifications (e.g., PMP, Agile, Scrum).

About Ready 🚀

  • Creative problem solvers approaching a legacy industry with a new point of view

  • Humble but ambitious, knowledgeable but curious, persistent but not obnoxious

  • Concise and effective in written and spoken communication

  • Comfortable working remotely

  • One team, one dream

About what you get…

  • Competitive salary plus meaningful equity upside

  • Comprehensive (and ever-expanding) benefits for employees and their dependents

  • Opportunities to learn and grow – all things startups

  • A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market

  • To get away - we all convene 1-2x / year for teamwide retreats

  • We’re actively shaping our benefits program: have a say in which benefits matter to you

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Technical Acumen
  • Analytical Skills
  • Relationship Building
  • Mentorship
  • Critical Thinking
  • Collaboration
  • Communication

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