Offer summary

Qualifications:

3–5 years of experience in project management, account management, or program coordination in healthcare or data-driven environments., Familiarity with clinical registries and healthcare data workflows is a strong plus., Excellent organizational and communication skills, both verbal and written., Bachelor’s degree required, preferably in health sciences, public health, or a related field..

Key responsibilities:

Serve as the operational lead for assigned registry programs and primary contact for day-to-day inquiries.

Coordinate internal meetings, timelines, and deliverables across various teams.

Prepare and deliver program updates and status reports for customers.

Collaborate with team members to implement standard operating procedures and maintain documentation.

Job description

About Us

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE

We are seeking a proactive and detail-oriented Program Manager to support the day-to-day operations of our clinical registry programs. This role is ideal for someone who thrives in a client-facing role, enjoys project coordination, and has a passion for improving healthcare through data. You’ll be responsible for managing timelines, deliverables, and communications across multiple registry accounts — ensuring seamless execution and high customer satisfaction.

ROLE RESPONSIBILITIES

Account & Project Coordination

Serve as the operational lead for assigned registry programs, acting as the primary contact for day-to-day questions and tasks.
Coordinate internal meetings, timelines, and deliverables across Product, Support, Engineering, and Customer Success teams.
Schedule and lead recurring client check-ins to review status updates, timelines, and action items.
Maintain project trackers, follow-up logs, and shared documentation across accounts.

Customer Communication & Execution Support

Prepare and deliver program updates, status reports, and meeting summaries for customers.
Help clarify customer goals and requirements, ensuring all stakeholders are aligned on scope and expectations.
Respond to client inquiries in a timely, professional manner — escalating issues appropriately.
Support training and onboarding efforts for new registry users as needed.

Workflow, Documentation & Quality Assurance

Collaborate with team members to implement and refine standard operating procedures (SOPs) for registry programs.
Maintain up-to-date documentation in Notion and ensure internal and external materials reflect the latest workflows.
Support data quality monitoring processes and help troubleshoot basic reporting or submission issues.

Cross-Functional Collaboration

Partner with Product, Implementation, and Engineering to align on feature needs or issues impacting registry delivery.
Participate in improvement initiatives focused on increasing efficiency, enhancing client experience, or automating manual work.
Actively contribute to cross-team knowledge-sharing and best practices.

Requirements

IDEAL QUALIFICATIONS

3–5 years of professional experience in project management, account management, or program coordination in a healthcare, SaaS, or data-driven environment.
Familiarity with clinical registries, healthcare data workflows, or quality reporting is a strong plus.
Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
Strong verbal and written communication skills.
Experience with project management tools (e.g., Asana, Trello), CRM platforms (e.g., Salesforce), or productivity tools (e.g., Notion, Google Suite).
Bachelor’s degree required; background in health sciences, public health, or a related field is preferred.

Benefits

WHY WORK HERE?

Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

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