Offer summary

Qualifications:

Bachelor's degree in Marketing, Communications, or a related field., Proven experience in social media management and community engagement., Strong communication skills and customer service orientation., Familiarity with social media analytics and monitoring tools..

Key responsibilities:

Manage day-to-day community interactions across various social media platforms.

Assist customers with service issues and ensure resolution of escalated cases.

Engage with customers through contests and content to gather feedback.

Monitor brand sentiment and moderate community forum discussions.

Job description

The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media.

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customers on our social media properties (contests, content, etc.) to drive feedback
- Social media monitoring around brand sentiment and reputation
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
Help with ad-hoc projects and tasks (social media & customer care related)
Edit, proofread, and distribute content in a multi-channel environment.

As previously mentioned.

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