Offer summary

Qualifications:

Bachelor's degree required., 1-4 years of experience in Customer Service, Support, and/or Operations., Experience in Logistics, Supply Chain, and/or Intermodal is preferred., Strong communication skills and attention to detail are essential..

Key responsibilities:

Manage real-time execution of orders in a digital intermodal marketplace.

Provide professional customer service and support via phone and email.

Proactively identify and resolve issues to ensure smooth operations.

Ensure all documentation is accurate and complete for brokers, drivers, and orders.

Job description

DrayNow is seeking a fulltime After Hours Operations Specialist with excellent customer service skills to directly manage the real-time execution of a cutting-edge digital intermodal marketplace currently revolutionizing the freight industry. You will be providing professional customer service and ensuring the smooth completion of orders.

With the help of game-changing technology, DrayNow Operations Specialists work to actively optimize delivery operations and provide top-level customer service to our customers (truckers / carriers, and freight shippers such as 3PLs and brokers, etc.). If the thought of being on the front lines of the revolution of an industry sounds like something you would like to do every day, then we would like to hear from you.

Great enviroment and a team that is always willing to help.
Learn a different perspective of logistics.
Grow with our developing technology.

Customer Service, phone and email support, with carriers and drivers to ensure smooth completion of orders
Follow protocol to ensure brokers, drivers and orders are set up for success
Provide professional, empathetic support to customer and driver inquiries, and utilize proper protocol to resolve issues
Proactively identify and solve issues
Ensure all documentation are correct and in order
Identify and document customer and driver behavior that is detrimental to the platform

Bachelors degree.
1-4 years of experience in Customer Service, Support and/or Operations.
Logistics, Supply Chain and/or Intermodal experience.
1-4 years of Customer Service, Support and/or Operations experience.
Logistics, Supply Chain and/or Intermodal experience.
Effective Multi-Tasker: Able to drive performance while juggling multiple tasks at once
Proactive Problem Solver: Seeks out potential issues and resolves them before they become failures
Tech-Savvy: Microsoft Office (Word, Excel). Comfortable navigating software applications
Top-Notch Communicator: Clear, concise, friendly and helpful
Attention to Detail: Nothing slips by you, you’re a hawk
Positive Attitude: Always finding the silver lining; the glass is half full
Wants to Win: Wants the ball, refuses to stay knocked down and loves living on the edge of the impossible
Thrives in a Fast-Paced Environment: At their best when things become intense
Coachable: Passionately and collaboratively pursues growth and improvement
Treats People with Respect: Always professional and courteous