XTN-1753772 | OPERATIONS DIRECTOR

Company Overview:

For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers’ individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers’ business environment and objectives before delivering actionable ideas to improve our customers’ IT infrastructure and user experience.

Job Summary:

This is an opportunity to join a fast-growing Managed Services Provider.  Advizex is seeking an experienced and dynamic Operations Director to lead and oversee the growth of our newly establish team in the Philippines.  This individual needs a background in IT services management and delivery, but recent experience in business and people leadership.  The Operations director will play a critical role in ensuring that our technical team operates in alignment with Advizex’s core values, strategic goals, and performance standars.

This Operations Director will report to the Vice President of Managed Services, but will also collaborate with the VP of Customer Success and VP of Professional services.  This critical role will be the primary leader, in country, for Advizex!

  Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company profit sharing
• Professional development opportunities
• Flexible work arrangements: 
  • Remote Position
  • Proximity to Nashville Required
  • Ability to travel 25% of the time
• Generous paid time off and holiday
• A career with a company where you will be challenged, respected, and valued. 
• A career with a company where most people of 10+ years of tenure and have deep subject matter expertise.

Why Join Us?

• Opportunity to lead enterprise-wide digital transformation initiatives.
• Work with cutting-edge cloud, networking, and security technologies.
• Collaborative and innovative environment with strong leadership support.
• Competitive compensation and benefits package.

If you are a strategic thinker with a passion for managing enterprise solutions across storage, security, networking, compute, UCS, and cloud, we’d love to hear from you!

Apply now and be a part of our innovative technology team.

• Key Responsibilities:

  • Serve as a key business leader for Managed Services taking ownership of sub-contractor and software solution management
  • Serve as Chief of Staff for the VP of Managed Services, driving KPI collection, adherence, and reporting
  • Promote Advizex’s company culture, values, and mission within the local team to foster a cohesive work environment. 
  • Act as a bridge between Advizex HQ and the Philippines team to ensure alignment with company standards and processes. 
  • Drive engagement and motivation within the team, ensuring they feel valued and connected to Advizex’s larger vision. Monitor storage infrastructure performance and provide capacity planning.
  • Lead the hiring, onboarding, and development of local team members
  • Provide mentorship, guidance, and performance feedback to foster skill development and career growth for all in-country team members.
  • Oversee day-to-day operations, in-country, and establish workflows to maximize productivity, ensuring that teams meet or exceed performance expectations

• Qualifications & Experience:

  Required:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of experience IT management, operations, or delivery
  • Minimum of 5 years of experience in business leadership, focused on driving business growth and profitability
  • Minimum of 5 years of experience in people leadership roles, with proven track record of developing high performance teams
  • Excellent problem-solving and communication skills.
  • Strong verbal and written communication skills.

Preferred:

• Prior experience working with U.S. companies
• Strong background in PowerBI, Domo, Tableau, or Splunk developing dashboards and metrics
• Strong background in LEAN, Six Sigma, or other business process optimization techniques
• Proven track record of setting up and achieving KPI’s or OKR’s
• Prior experience building a new team and then growing that team
• Extensive experience in networking systems and managing systems integrations
• Prior experience with LogicMonitor, New Relic, DataDog, Big Panda, DynaTrace, or similar technologies.
• Experience producing business relevant presentations and technical oriented writing.
• Knowledge of IT governance and compliance frameworks.