Job Title: Relationship Manager
Job Type: Full-Time | Remote
We're looking for a dynamic Relationship Manager to join our team and own client relationships from end to end. Youll serve as the trusted advisor to key accountsdriving satisfaction, retention, and revenue growth through strategic support and proactive communication.
Key Responsibilities:
Build and maintain strong, long-term client relationships
Serve as the main point of contact between clients and internal teams
Strategically manage and grow client accounts
Identify upselling and cross-selling opportunities
Monitor performance, generate insights, and present reports
Resolve client issues with speed and professionalism
Collaborate across teams to ensure on-time delivery of projects
Lead client meetings, feedback sessions, and presentations
Stay updated on industry trends and agency offerings
Requirements:
2+ years' experience in account management or client success
Strong interpersonal and communication skills
Analytical mindset with a data-driven approach
Familiar with Google Workspace (especially Google Sheets)
Proficiency in tools like ClickUp, Instagantt, or similar
Organized, detail-oriented, and proactive
Background in digital, creative, or tech industries is a plus
Key Metrics:
Client retention and satisfaction
Revenue and upsell growth
On-time project delivery
Client referrals and testimonials
Inter-Con Security
HCM Nexus
Talentuition
Nexus Recruitment Group
S&P Global