Offer summary

Qualifications:

High School Diploma or equivalent required., Excellent communication skills in English, both verbal and written., Advanced computer skills, including proficiency in Excel and Google Docs., Experience in customer support and remote work environments..

Key responsibilities:

Answer inbound calls and assist clients with account matters such as orders and billing.

Provide proactive support through client calls and respond to emails and voice messages.

Perform data entry and account updates as part of daily operations.

Track metrics and identify issues for escalation when necessary.

Job description

We are seeking a Customer Service agent who is responsible for being the “face” of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.

*This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)*

Responsibilities and Duties:

Provide support to client incoming & outgoing phone calls & emails
Respond to client voice messages & emails
Account Updates
Data Entry
Daily Operations
Proactive Support with Client Calls
Track Metrics & Data
Issue Identification and Escalation

Desired Skills:

Excellent communication - in English
Advanced computer and multi-tasking ability
Excellent English writing skills and attention to detail
Experience working in a remote environment

Preferred Skills:

Google Ads Certified
Advanced knowledge of local SEO
Background in Quality Control
Basic knowledge of Google Docs and Spreadsheets
Google Ads knowledge/background
Excellent communication skills - in Spanish

Requirements:

Type 30-50 WPM
Sales experience/ability
Excellent communication skills
Advanced computer skills
Customer support skills
Advanced knowledge of Excel
Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner
High School Diploma (or GED or High School Equivalence Certificate)

Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.

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