L1.5 Support Engineer

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field, Minimum of 2 years of experience in a support or development role, Strong knowledge of SQL and GCP, Experience in Blue Yonder, back office retail applications, and/or ETL/batch processing is a plus..

Key responsibilities:

  • Provide quick response support for issues requiring additional expertise beyond Level 1 team capabilities
  • Collaborate with Level 1 team to troubleshoot and resolve issues
  • Ensure timely and effective resolution of issues to meet 24x7 service level agreements
  • Participate in on-call rotation as required.

Everest Technologies, Inc logo
Everest Technologies, Inc SME https://www.everesttech.com/
51 - 200 Employees
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Job description

This is a remote position.

Note: Retail experience not required, GCP & BATCH Support required

L1.5 Support Engineer Job Description:

The L1.5 Support Engineer will be responsible for providing quick response support for issues that can be resolved by the Level 1 team, but require additional expertise. The ideal candidate will have experience in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus. The L1.5 engineer will work closely with the Level 1 team to provide timely and effective resolution of issues to meet 24x7 service level agreements.

Responsibilities:

  • Provide quick response support for issues that can be resolved by the Level 1 team, but require additional expertise
  • Collaborate with Level 1 team to troubleshoot and resolve issues
  • Provide expertise in SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
  • Ensure timely and effective resolution of issues to meet 24x7 service level agreements
  • Participate in on-call rotation as required

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 2 years of experience in a support or development role
  • Strong knowledge of SQL and GCP, with experience in Blue Yonder, back office retail applications, and/or ETL/batch processing being a plus
  • Experience with troubleshooting and resolving issues in a fast-paced, 24x7 environment
  • Strong communication and collaboration skills
  • Ability to work in a team-oriented environment.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Collaboration
  • Communication

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