Dutch Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Customer Support Representative for our Mobile Banking Services Department. In this dynamic role, you will be responsible for delivering exceptional support to Dutch-speaking customers regarding their mobile banking inquiries. Your expertise in customer service and knowledge of banking services will be vital in helping customers navigate their needs effectively. If you are passionate about customer service and the mobile banking industry, we encourage you to apply!

Responsibilities

• Provide top-notch customer support to Dutch-speaking clients via phone, email, and chat regarding mobile banking services.
• Assist customers with account management, app functionality, and transaction inquiries.
• Troubleshoot issues and resolve customer complaints promptly to enhance satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and support improvements.
• Stay updated on banking trends and mobile app functionalities to provide accurate information to customers.

Requirements

• Fluency in Dutch and English; knowledge of additional languages is a plus.
• Experience in customer support, particularly in the banking or financial services sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to handle inquiries efficiently.
• Familiarity with CRM systems and proficiency in standard office software.
• A proactive attitude and the ability to work effectively in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....