Customer Integration Associate (Contractor)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma or equivalent required., Strong attention to detail and superior organization skills., Ability to manage multiple workflows in a fast-paced environment., Proficient in Google Sheets and comfortable with various internal systems..

Key responsibilities:

  • Collaborate with school administrators to set up courses efficiently.
  • Facilitate virtual meetings with professors to integrate Achieve courses.
  • Provide guidance and support to ensure a smooth integration process.
  • Minimize data processing errors by asking clarifying questions and following documentation.

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Macmillan Learning http://www.macmillanlearning.com
501 - 1000 Employees
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Job description

This position will be employed through Noor Staffing Group working remotely throughout the U.S.

As a member of the LMS Integration team, the contractor will work with either high school administrators to integrate their course data with publisher courseware or meet virtually with Higher Education Professors to review integrating their Achieve course(s) with their school's learning management system while providing guidance and support that exceeds expectations.

Major Responsibilities:

  • Collaborate with school administrators in setting up courses in a timely and professional manner.
  • Facilitate virtual meetings with professors to review integrating their Achieve course with their school's learning management system
  • This role requires outstanding attention to detail and comfort in asking clarifying questions of full-time team members to minimize data processing errors, in addition to quickly navigating among internal systems simultaneously with accuracy (e.g. Salesforce, Slack, Google Sheets, etc.).

Required Qualifications:

  • Meticulous and keen eye to details.
  • Superior organization and time management skills.
  • Ability to balance multiple workflows simultaneously in a fast-paced environment.
  • Substantial computer skills and the ability to learn new systems quickly.
  • Extraordinary customer service skills.
  • Solid understanding of Google Sheets.
  • Ability to follow process documentation and guide a customer through detailed steps.

Preferred Skills / Knowledge:

  • Experience as a high school teacher is desirable.
  • Previous experience with incorporating digital education materials into a high school classroom preferred.
  • Solving puzzles and finding patterns is something you enjoy.
  • Experience working with the Salesforce Lightning environment is a plus.
  • Experience with Clever and/or ClassLink rostering systems is desirable.
  • Experience with Blackboard, Canvas, Moodle, and/or D2L learning management systems is desirable.

Education Requirements: 

  • High school diploma or equivalent required.

Hours:

  • Approximately 10-20 hours per week from June - September 2024.

Location:

  • Remote

Pay Rate:

  • $25/hour

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Time Management
  • Detail Oriented
  • Google Sheets
  • Computer Literacy
  • Collaboration
  • Problem Solving

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