Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, particularly in virtual support environments., Strong communication and interpersonal skills with a focus on client satisfaction., Proven problem-solving abilities and familiarity with customer support tools..

Key responsibilities:

Provide excellent customer support to German-speaking clients using virtual assistant services.

Assist clients with inquiries related to service offerings, scheduling, and task management.

Resolve issues or complaints promptly to maintain high levels of customer satisfaction.

Document interactions and feedback in the customer management system for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to offer an outstanding opportunity for a German Speaking Customer Support representative for our Virtual Assistant Department. Adopting our motto 'With a new dawn comes your Next Job!', we specialize in linking talented professionals with rewarding careers in diverse industries. In this role, you will provide crucial support to German-speaking clients who utilize our virtual assistant services, ensuring they receive the assistance they need efficiently and effectively. If you are passionate about customer service and eager to contribute to helping others succeed, this could be the perfect position for you!

Responsibilities

Provide excellent customer support to German-speaking clients using virtual assistant services.
Assist clients with inquiries related to service offerings, scheduling, and task management.
Resolve any issues or complaints promptly, maintaining high levels of customer satisfaction.
Document interactions and feedback in the customer management system for service improvement.
Work closely with virtual assistants to ensure seamless support and communication with clients.
Stay updated on service updates and features to provide accurate information.
Proactively identify opportunities to enhance client experience and service delivery.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service roles, especially in virtual support environments.
Strong communication and interpersonal skills with a dedication to client satisfaction.
Proven problem-solving abilities and a capacity to handle challenging situations.
Familiarity with customer support tools and project management software is an advantage.
Ability to work independently and effectively manage time in a remote work setting.
A proactive approach and a passion for helping clients achieve their goals.

Benefits