Offer summary

Qualifications:

Native or near native German speaker, B2-level English proficiency, At least a high school diploma or completed vocational training, Previous experience in customer support is a plus..

Key responsibilities:

Provide support on inquiries and complaints via phone, email, or chat.

Answer incoming calls and emails regarding products, sales, and services.

Maintain a customer relationship database to ensure high customer satisfaction.

Strive for client retention and aim for positive responses to inquiries.

Job description

Are you ready to be part of a leading global automotive company that designs, manufactures and distributes some of the most renowned vehicle brands? We are looking for fluent French speakers to join our Customer Support Team and provide world-class assistance to customers of an industry-leading automotive brand!

Responsibilities

Provide support on inquiries and complaints by phone, email, or chat
Answer incoming calls and emails concerning products, sales, service, corporate information, appointments, etc.
Maintain high level of customer support and customer satisfaction, keeping a customer relationship database
Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry

Requirements