Customer Relationship Manager

Are you a proactive and personable professional who thrives on building meaningful connections? Do you enjoy being a trusted advocate and resource for clients? If so, we’d love to have you join our team as a Customer Relationship Manager!

In this role, you’ll be a key contributor to our Customer Relationships team, serving as the primary liaison between DCI and our community bank clients. You’ll ensure that each client feels supported, informed, and empowered to succeed. Your work will help small community banks offer the kind of services that level the playing field with larger institutions, making a meaningful impact on local economies.

 This role is a fully remote position located in one the following states: CA, OR, WA, NV, AZ, CO, MT, ID, UT, or WY. 

What You'll Do

Key responsibilities include:

• Build and maintain strong relationships with assigned customers, serving as their go-to contact at DCI.
• Conduct scheduled customer visits (3-4 times per year), either virtually or in-person, to ensure continued satisfaction and identify needs.
• Consult with customers to resolve issues, improve satisfaction, and recommend tailored solutions.
• Promote awareness and adoption of new and existing DCI products through soft selling and authentic conversations.
• Serve as a support system post-conversion and assist with process improvements and training needs.
• Manage client documentation, including call reports, issue tracking, and product utilization records.
• Coordinate contract renewals and encourage client participation in DCI’s annual survey and conferences.
• Represent DCI at internal and external events and stay current on industry trends and DCI product enhancements.

What Will Help You Stand Out:

• Bachelor’s degree in Business Administration or equivalent work experience.
• Experience in marketing or product promotion within financial services.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong analytical and problem-solving abilities.
• Familiarity and comfort with DCI software, especially demonstrating it live to clients.
   

A Day in the Life

Imagine starting your day by checking in with a client post-conversion to ensure everything’s running smoothly. You might follow up with a call report, collaborate with Development and Support to resolve a client’s system request, then jump into a strategy session with Education to plan upcoming client training. By day’s end, you’ve strengthened several relationships, solved problems, and made our clients’ day a little easier—exactly what a CRM at DCI is all about.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met. 
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• At least two years of experience at a financial institution, bank, or core software provider preferably in a customer service or account management capacity.
• Ability to work independently and demonstrate initiative.
• Effective planning, coordination, and time management skills.
• Strong interpersonal and verbal communication abilities.
• Excellent documentation and written communication skills.
• High ethical standards and a consultative mindset—advocate honestly for what’s best for the client.
• Willingness to travel frequently (about 50%) to DCI client locations via car or plane.
• Normal office working conditions – periods of sitting, standing, and walking.