Offer summary

Qualifications:

Fluency in Dutch and English; additional languages are a plus., Previous experience in customer service, ideally in telecommunications., Exceptional communication skills with a strong ability to listen and empathize., Proficiency in CRM software and standard office applications..

Key responsibilities:

Deliver high-quality customer support to Dutch-speaking clients via phone, email, and chat.

Address inquiries regarding Proximus services, billing, and technical support efficiently.

Document customer interactions in the CRM system for effective tracking.

Collaborate with the Proximus team to resolve customer issues promptly.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Dutch Speaking Agent for Proximus, with the attractive benefit of working from home in Greece. Offering a competitive salary of €1766 per month, this role is perfect for those who are passionate about customer service and telecommunications. You will be responsible for providing top-notch support to Dutch-speaking customers, assisting them with inquiries related to their services, resolving issues, and ensuring a seamless experience. If you're dedicated to delivering exceptional service and have a strong command of the Dutch language, we'd love to hear from you!

Responsibilities

Deliver high-quality customer support to Dutch-speaking clients through various communication channels (phone, email, chat).
Address customer inquiries regarding Proximus services, billing, and technical support in an efficient manner.
Accurately document customer interactions in the CRM system for effective tracking and follow-up.
Collaborate with the Proximus team to resolve customer issues promptly and effectively.
Stay updated on Proximus services, promotions, and technological trends to assist customers better.
Establish and maintain strong customer relationships by providing personalized service and support.

Requirements

Fluency in Dutch and English; knowledge of additional languages is a plus.
Previous experience in customer service, preferably within the telecommunications sector.
Exceptional communication skills and a strong ability to listen and empathize with customers.
Proficiency in using CRM software and standard office applications is preferred.
Ability to work both independently in a home environment and as part of a remote team.
A commitment to customer satisfaction and a proactive approach to solving problems.

Benefits