Supervisor Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Supervisor Technical Support

Working at Abbott

The Opportunity

The Supervisor Technical Support is a high-visibility leadership role within the Med-eScreen Construction Team. This position is responsible for overseeing all onsite medical and testing services for construction clients within an assigned territory. The ideal candidate brings extensive management experience, a strong background in Emergency Medical Services (EMS), and excels in customer relations and problem-solving.

Territory: Atlantic Region – New York to Florida

What You’ll Work On

• Provide direct supervision of 15–20+ EMTs/Paramedics, including hiring, training, scheduling, payroll, performance evaluations, and disciplinary actions.

• Develop and implement Performance Development Plans (PDPs) for all direct reports.

• Oversee all project operations within the assigned region.

• Make sound, financially responsible decisions aligned with company policies and procedures.

• Allocate resources effectively to meet regional productivity and staffing goals.

• Administer daily drug and alcohol testing programs at project sites.

• Represent the company at client safety meetings and insurance calls.

• Maintain regular communication with internal leadership and cross-functional teams.

• Prepare and manage daily, weekly, and monthly operational reports.

• Implement controls and feedback systems to monitor project performance.

• Serve as an experienced pre-hospital care provider within the region.

• Attend all project safety kick-off meetings.

• Conduct regular site evaluations and maintain strong client relationships.

• Ensure full medical staff coverage across all projects, including during absences.

• Provide emergency coverage as needed, including during extended hours and weekends.

• Remain on-call for urgent project needs, including medical incidents and scheduling issues.

• Maintain daily communication with project teams.

• Deliver first aid and EMS care in accordance with applicable guidelines.

• Coordinate with client risk and case management teams on workers’ compensation claims.

• Assess injuries and arrange appropriate medical transport.

• Review and ensure quality of all medical reports and case management documentation.

• Respond to emergency calls and provide timely assistance.

• Communicate effectively with safety managers, EMS personnel, and medical facilities.

• Manage onsite inventory and coordinate supply needs with the Operations Manager.

• Perform additional duties as assigned by Med-eScreen leadership or clients.

Required Qualifications

• High school diploma or GED equivalent

• 3–4 years of active EMS experience, including supervisory or management responsibilities.

Preferred Qualifications

• Experience in construction, OSHA compliance, or workers’ compensation is a plus.

• Bilingual (Spanish) is a plus

Certificates, Licenses, Registrations

• EMT/Paramedic

• OSHA 30; STSC or CHTS preferred

• CPR & First Aid Instructor preferred

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office and email communication.

• Strong interpersonal, written, and verbal communication skills.

• Exceptional attention to detail and time management.

Scope & Complexity

• Supervises EMT/Paramedic teams across multiple projects within a designated region.

• Number of direct reports varies based on project volume.

• Requires a flexible schedule, including evenings and weekends.

• Interfaces with a wide range of stakeholders, including internal teams (medical staff, HR, IT, operations) and external partners (clients, safety personnel, insurance representatives).

Leadership & Talent Management

• Lead recruitment, onboarding, and training of medical staff.

• Ensure compliance with licensure, certifications, and corporate training.

• Coach and mentor staff, providing career development opportunities.

• Serve as a role model and empower employees to take ownership of their roles.

• Conduct quarterly refresher training and performance evaluations.

• Recognize and reward performance; administer corrective actions as needed in collaboration with HR.

Physical Requirements

• Work is primarily conducted on active construction sites.

• Must be able to lift up to 50 lbs.

• Ability to climb stairs and ladders.

• Must work in extreme weather conditions (hot and cold).

• Travel within the assigned territory up to 75%.

     

The base pay for this position is

$60,000.00 – $120,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis, Work at heights, e.g. ladders, scaffolds, catwalks, etc., Work in noisy environment, Work requiring repeated bending, stooping, squatting or kneeling, Work with human blood or other potentially infectious materials

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf